Call Center Solutions - AnswerNow, Inc.
GLENDALE, AZ, March 19, 2013
/24-7PressRelease/ --
Call center services provider, AnswerNow, recently returned from attending the 26th Annual StarTel National User Group (SNUG) conference. This year's event was held March 3-6, 2013 at the Hyatt Regency Newport Beach, California.
SNUG consists of outsourcing call center service providers and health systems using Startel call center equipment. Ranging in size from three to 100+ seats, members work together to solve business challenges and leverage opportunities. The annual SNUG conference provides an excellent forum for learning and networking.
AnswerNow actively participates in the SNUG conferences each year. The company is ATSI/SNUG 99.999% run time site certified, which means AnswerNow has the disaster recovery measures in place to maintain 99.999% run time. Attending the annual conference ensures AnswerNow will keep up-to-date on technology and disaster recovery related items. By doing so, the company will be able to maintain its certification.
In addition to attending the annual conference, AnswerNow executives have regularly participated in SNUG. Michelle Weiss, Vice President for AnswerNow, and Kelly Weiss, AnswerNow IT Director, have both served on the SNUG Board of Directors. In addition, both have been selected as regular speakers at the annual convention.
At this year's event, Kelly Weiss gave a presentation explaining the use of thin clients in the call center. During his talk, Weiss compared thin clients to PC workstations and discussed the backend components. He outlined the process involved in switching a call center to thin clients.
"Membership in SNUG, and especially attending the annual conference, gives us the unique opportunity to brainstorm with other successful call centers," said Michelle Weiss, Vice President for AnswerNow, Inc. "The conference creates a wonderful environment where SNUG members are eager to share ideas and help everyone achieve their goals."
For more information on AnswerNow, contact Michelle Weiss at 1-800-226-0491 or be
michelle@answernowinc.com.
About AnswerNow, Inc.
Founded over three decades ago, AnswerNow! provides call center solutions to hundreds of businesses across a multitude of industries. The U.S.-based company offers answering services, bilingual inbound and outbound call management, customer service and support, marketing and sales contact management, 24/7 service, appointment scheduling, overflow and disaster recovery. For more information, visit the company's website at
http://www.answernowinc.com.
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