Tampa, Florida, February 26, 2013 /Worldwide Who's Who/
-- Carolyn J. Rivera, Vice President of Learning & Development at H&R Block, has been recognized by Worldwide Who's Who for showing dedication, leadership and excellence in her career.
Knowing that 'You are only as good as your people!', Ms. Rivera has specialized in the learning and development industry for more than 20 years. A Certified Project Management Professional, she started in education and transitioned to training early on in her career and has recently accepted the role of Vice President of Learning & Development with H&R Block. Recognized by her peers for her expertise in leadership development, quality assurance, operations, and talent & performance management, she is tasked with creating and implementing the vision and strategy for the company's enterprise learning organization that will enable world class execution of learning for all of their valued associates, with a special emphasis on their client facing roles. Additionally, Ms. Rivera aligns all learning methods with the company strategy, goals and objectives, and designs, develops and implements centralized as well as local learning. The highlight of her career was managing the change management process of a huge organization and working with business leaders to re-skill their teams during a company transformation. She centralized the Learning & Development team, and transitioned the company's delivery methodologies to a blended learning approach. She attributes her success to her constant need to learn, perseverance, forward thinking and looking for ways to improve.
Ms. Rivera earned an MBA with a specialization in human resources in 2004 at the University of Phoenix. She is affiliated with the American Society for Training & Development, Association for Call Centre Professionals, and Society for Human Resource Management.
For more information about Carolyn J. Rivera, visit http://www.linkedin.com/pub/carolyn-rivera/b/469/9b7
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Director, Media Relations
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