SAN JOSE, COSTA RICA, February 06, 2013 /24-7PressRelease/
-- CustomerSpeak, a nearshore contact call center company, announces the addition of Chuck Keathley as Vice President of Business Development. Mr. Keathley has amassed 25 years of customer contact and support knowledge working for leading telecommunication & medical services providers and global teleservices companies. He has served in roles ranging from National & Regional Sales Manager to Vice President of Strategic Business Development.
"Chuck brings a combination of knowledge, drive, and dedication we need to support our evolution into a global contact call center provider at CustomerSpeak," said Scott Cahalane, Chief Executive Officer. Mr. Keathley has maintained membership and served in leadership roles with industry associations like: PACE (The Professional Association for Customer Engagement) and ATA (American Teleservices Association) which are trade organizations dedicated to the advancement of companies that utilize contact centers as an integral channel of operations. "His involvement with prestigious associations coupled with a reputation of delivering clients what he promises should open new doors for CustomerSpeak. Chuck should help us enhance services that have been largely focused on Market Research for the past decade...we'll be focused on accelerating the growth of our Customer & Product Support offerings, " added Lloyd Ledet, Executive Vice President.
CustomerSpeak was founded in 2001 as a nearshore in San Jose, Costa Rica. It has expanded to occupy a 45,000 sq ft facility and in November launched its first domestic USA facility in Rockford, IL. Today, CustomerSpeak agents talk to customers in 8 countries using 5 native languages daily. Although it may seem unique for providers to move onshore, CustomerSpeak is simply reacting to client need and committed to create the best solution it can regardless of location.
"My decision to join CustomerSpeak was based on several trusted referrals, a clearly defined global service strategy, and a compelling vision of combining on/nearshore functionality to deliver superior quality," said Chuck Keathley. He went on to say, "CustomerSpeak has a solid group of professionals and organizationally they are capable of great things. This is an exciting opportunity to build something very special."
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