- Products & Services
- Knowledge Base
"Homewood Suites Newburgh is like being home at the end of a long day's travel. You receive a friendly greeting, warm cookies, and total upscale service from sign-in to check-out."
NEW WINDSOR, NY, April 02, 2014 /24-7PressRelease/ -- Homewood Suites Newburgh, an upscale, residential-style, 125-suite, extended stay hotel located at Stewart Airport, is pleased to announce that it has been named recipient of the 2013 Connie Pride Hotel Award of Merit. This is the second consecutive year that Homewood Suites Newburgh has won this prestigious award, having last year accepted the award for 2012.
The recipients of the Connie Pride Award, named after Conrad Hilton, are considered the most esteemed group of award winners within the Hilton organization. The purpose of these awards is to recognize hotels performing within the top ten percent of the Hilton brand, as measured in various categories. Cleanliness, condition, adherence to brand standards, staff service (as indicated by customer satisfaction scores), and the quality of the hotel's physical accommodations are all factored in. Hotels receiving the award are presented with a trophy, a monetary prize, and special recognition during a series of regional brand meetings.
When asked to explain her thoughts on how it is that Homewood Suites Newburgh was twice honored with this important award, General Manager Kathy Russo answers, "We live the Homewood vision, which is all about being a true home for our traveling guests. We have many regular clients: Our staff members take the time to inquire about their families, we stock their favorite beers, we assign them their favorite suites, we even save them dinner if they let us know they're running late."
"Of course we sometimes make mistakes, as does any business. But I think the difference is in how we react to them. We're always ready to go the extra mile to ensure our positives outweigh any negatives by far. As an extended stay hotel, our guests become like family. We do their grocery shopping, we hold family-fun events like gingerbread decorating contests, and we love to celebrate birthdays. I believe that the key to great customer service is possessing a true, genuine desire to serve. Our guests sense sincerity and have been wonderful in recognizing our efforts. We know they have several other choices and we appreciate their continued trust in us."
A recent TripAdvisor entry entitled "All Smiles" sums up the Homewood Suites Newburgh allure nicely. "Every staff member I saw smiled -- cleaning, maintenance, and desk staff." In fact, nearly 96 percent of the travelers reviewing Homewood Suites Newburgh on TripAdvisor, which is known as the world's largest travel website, rated the hotel "excellent." The range of comments includes remarks about the property's cleanliness, suite spaciousness, convenience of location, and warmth. As another entry points out, "Homewood Suites Newburgh is like being home at the end of a long day's travel. You receive a friendly greeting, warm cookies, and total upscale service from sign-in to check-out." GM Kathy Russo not only appreciates all these great ratings, but she actually takes the time to sit down and read individual comments and writes back to thank travelers for their kind words. "We're especially interested in the few travelers who opt to rate us 'very good' instead of 'excellent,'" explains Russo. "We want to know what we could have done better. We're always on the lookout for ways to improve ourselves. That's the impulse at the heart of the Homewood Suites by Hilton experience."
The 2013 Connie Pride Hotel Award of Merit is one of several awards Homewood Suites Newburgh had received since its opening in 2007. Kathy Russo credits the property's desirability to the incredible team of hospitality-minded professionals who help to run it. Others at Homewood Suites Newburgh insist much of the credit goes to Kathy Russo herself. Russo has shown herself to be an extraordinary force not only within Homewood Suites Newburgh, but also within the community at large.
About Homewood Suites by Hilton
Homewood Suites by Hilton is an upscale, all-suite, residential-style hotel with more than 300 hotels open in the United States, Mexico, and Canada. Voted "Top Extended-Stay" hotel by J.D. Power and Associates, Homewood Suites by Hilton is the first choice for guests seeking comfortable, home-like accommodations when traveling for an extended stay. Beyond its spacious suites, which feature separate living and sleeping areas, and fully equipped kitchens with full sized refrigerators, additional value-driven amenities include: complimentary wireless Internet, a daily full-hot breakfast, and healthy, delicious evening meals with drinks every Monday-Thursday. The brand is focused on guest satisfaction and stands behind each stay with its 100% Suite Assurance guarantee. For more information, please visit www.homewoodsuites.com.
# # #