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Reid Hospital Recognized as an Emergency Center of Excellence

Reid Hospital has been verified as an Emergency Center of Excellence by Emergency Excellence, an organization specializing in emergency department benchmarking.
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    RICHMOND, IN, December 04, 2013 /24-7PressRelease/ -- Reid Hospital has been verified as an Emergency Center of Excellence by Emergency Excellence, an organization specializing in emergency department benchmarking. Emergency Excellence developed the award in response the 2006 Institute of Medicine's call for emergency department improvement and to motivate emergency care providers to achieve a higher standard of quality.

Eligibility for the Emergency Center of Excellence is based on the results of over 100 key performance indicators linked to seven Pillars of Excellence (Safety, Satisfaction, Space, Staff, Support, Systems, and Solvency). Emergency Excellence collects benchmark data and surveys physicians, nurses, hospital staff, medical staff, and administrators. The Emergency Center of Excellence award is verified after an on-site assessment.

"Reid Hospital's emergency department offers a truly outstanding experience for their patients." said Dr. Mark Reiter, CEO of Emergency Excellence. "Reid Hospital does a great job of having patients seen quickly and treating them proficiently. They have an experienced group of all board-certified emergency physicians, and a high-performing nursing team. Ancillary services, particularly radiology and laboratory services, are very efficient. The medical staff is extremely responsive. Patient satisfaction is consistently high."

"I am very proud of our emergency department," said Nancy Seal, RN, MS, Director of Emergency Services for Reid. "Our success is very dependent on the extremely talented, caring individuals that care for our patients, as well as the dedicated staff and administration who support our ED team. We appreciate the community's support in trusting us with their care."

Kay Cartwright, Vice President/Chief Nursing Officer, said the award validates much hard work over the past few years to continually improve care and patient satisfaction in Reid's emergency department, which continues to be one of the busiest in the region. "When families find themselves in a crisis situation in our emergency department, our team strives to give them very compassionate and personal care while maintaining the highest standards of quality. This recognition is well-earned and well-deserved by this great team," Cartwright said.

Craig Kinyon, Reid President/CEO, said the many certifications and recognitions received by Reid for the care provided across all services and departments is not about winning awards. "These evaluations are aimed at helping us always strive to do better, with our patients and their families always at the center of everything we do. We set high standards and proactively seek institutions that can help us evaluate how we are doing."

About Emergency Excellence:

Emergency Excellence was founded in 2008 to help hospitals improve performance and recognize excellence in emergency care. Emergency Excellence provides a variety of emergency department performance improvement services including benchmarking, consulting, and patient callbacks. Emergency Excellence awards the Emergency Center of Excellence award to top-performing emergency departments. More information about Emergency Excellence can be found at

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Mark Reiter
Emergency Excellence

Brentwood, Tennessee
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