LONDON, ENGLAND, January 13, 2014 /24-7PressRelease/ -- BPMonline, world's fastest growing vendor of CRM and BPM solutions, announced that UK's Top 5 and Europe's leading B2B sales accelerator, SCi sales Group, had switched from Oracle CRM On Demand system and chosen a comprehensive BPMonline CRM Agent Desktop system to automate processes and improve performances of its agents and managers, enhancing best possible service to their customers.---
SCi Sales Group (SCi) is Europe's leading B2B sales accelerator that helps companies of any size achieve their targets - both in the UK and overseas, providing inside sales professional services. According to the annual B2B Agencies Benchmarking Report, published in B2B Marketing magazine, SCi is ranked Top 5 B2B Telemarketing Agencies in 2013. Based in London, company's reach extends beyond the UK and Ireland, with a strong Pan-European capability that can help entering new markets or nurture existing overseas customers.
SCi has an extensive experience in using many different technologies for sales and marketing efforts including: Microsoft Dynamics CRM and Oracle CRM On Demand (Oracle). After re-evaluating its use of customer relationship system, SCi selected BPMonline CRM Agent Desktop to improve its ROI and business impact, and achieve success.
BPMonline CRM Agent Desktop is a unique solution that combines contact centre technology and classic CRM capabilities. SCi obtained a number of benefits from this implementation:
A powerful tool that lets agents and managers process their daily activities in a simple and effective manner, through a single interface that harnesses all communication channels under a single process;
A unified database with consolidated account information from multiple sources was available after data was migrated from Oracle to BPMonline.
Adding CRM features to the solution gave agents a 360 degree view of their campaign targets and ongoing results;
Campaign management features helped to closely study target market, segment target audience and receive higher results from all campaigns;
Supervisor Workspace provides SCi's management team with operational information to monitor ongoing campaigns, analyze agents' performances and get comprehensive reporting;
Optimize internal processes, reduce workflow and increase operational efficiency.
"It's always a pleasure to work with an innovative company. BPMonline deployed a team of professionals that delivered a solution exceeding our expectations. They made moving from Oracle a smooth transition with no downtime. We can already see the impact the system is having on our business and it has really simplified and automated our workflow", said Brendan O'Flaherty, CEO of SCi Sales Group.
Please read a complete SCi Case Study -__
BPMonline is a global provider of first-class Customer Relationship Management and Business Process Management (BPM) solutions. Powerful and easy to use, the award-winning BPMonline CRM solution provides deep user-friendly customization at an incredibly inexpensive price point. The heart of BPMonline CRM is a business process management engine that couples a powerful set of tools for process design, with automation and analysis. Such a robust platform helps our customers meet diverse business challenges easier and at lower cost.
Headquartered in London, UK, with an ever-growing partner network, BPMonline is presented in more than 35 countries around the world. Currently 5000 organizations trust our solutions, empowered by the exceptional customer service.
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