Dynamic Direct Logo
CINCINNATI, OH, July 30, 2010
/24-7PressRelease/ -- Vianda, a leading nutraceutical and dietary supplement company, is proud to introduce its newest venture, Dynamic Direct. Dynamic Direct is a full service call center operation that can handle inbound and outbound telephone campaigns, customer care, and fulfillment for any industry. The company is located north of Cincinnati, Ohio, in a 34,000 square foot facility, which recently experienced a $6 million building and call center technology upgrade.
"We've been there...testing third party call centers for our own overflow calls. Each time, we realized that we must be doing something differently, because these call centers never produced the level of close rates that we do," said Shannon Alexander, Business Development Director. "All of our new customers have had a similar experience and now realize, as we do, that we are much more than a call center."
Dynamic Direct's staff have years of training and experience in call center operations especially as they relate to closing sales. Their unique system of management always puts the best available agent on any given opportunity, based on a complex matrix of information from their technology.
Charles Kubicki, the owner of Dynamic Direct, pointed out, "Dynamic Direct is a lot of things thanks to the technology that we have in place. But more than anything else, this place is a sales center much more than it is a call center. I can only attribute this to the culture that has been established here over the years, the likes of which you rarely see. These people are incredibly talented."
"All of our employees are well versed in all aspects of our operation with an emphasis on results. We strive to put our customers first and act as a highly trained extension of those companies," said Patrick Walsh, Dynamic Direct Sales Manager.
Dynamic Direct offers full recording services or transcripts of each call as a service to any customer. Quality Assurance agents are trained to the specifications of each customer to monitor and manage agent performance. One hundred percent of all calls are scrutinized and graded as part of a Dynamic Direct compliance program.
Alexander added, "Experiencing and managing the complexities of call center marketing for the past ten years so successfully is why we are so excited to have this opportunity to introduce Dynamic Direct to a wider national audience."
To learn more about Dynamic Direct, visit the company's website at
www.dynamic-direct.com or schedule a visit for a tour by calling 800-956-6006, or 513-674-4856.
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