All Press Releases for December 14, 2012

2012 Annual Best in KLAS Awards Released

The opinions of thousands of healthcare providers help to expand the dominance of some vendors, while helping others surge in rank.

    OREM, UT, December 14, 2012 /24-7PressRelease/ -- KLAS just released the 2012 Best in KLAS Awards: Software & Services report ranking the best-performing healthcare IT vendors in just under 100 market segments. This year, nearly 20,000 provider interviews led to a mix of newly crowned and repeat Best in KLAS winners.

"Providers recognize the critical nature that vendors play in improving healthcare delivery," says Adam Gale, KLAS president. "Thus, a growing number of providers are weighing in on vendor performance. It speaks volumes that providers want to be heard and be counted. And vendors are listening."

Some highlights from this year include:

- Epic sweeps eight Best in KLAS award categories and earns the number-one Overall Software Vendor, number-one Overall Software Suite Vendor, and number-one Overall Physician Practice Vendor
- athenahealth receives second most Best in KLAS wins
- Impact Advisors wins number-one Overall Services Vendor
- Best in KLAS report features new software, service, and Best in KLAS segments

The following is a list of the 2012 Best in KLAS vendors for software:

Acute Care EMR: Epic EpicCare Inpatient EMR
Ambulatory EMR (1-10 Physicians): athenahealth athenaClinicals
Ambulatory EMR (11-75 Physicians): Epic EpicCare Ambulatory EMR
Ambulatory EMR (Over 75 Physicians): Epic EpicCare Ambulatory EMR
Business Intelligence/Reporting: Dimensional Insight The Diver Solution
Cardiology: Digisonics DigiView
Community HIS: McKesson Paragon
Document Management and Imaging: Perceptive Software ImageNow
Emergency Department: Wellsoft EDIS
Enterprise Scheduling: Unibased USA RMS
Financial/ERP: Oracle PeopleSoft Enterprise
Homecare: Homecare Homebase
Laboratory: Siemens NOVIUS Lab
Oncology: Elekta MOSAIQ
PACS: DR Systems Unity v|Series PACS
Patient Accounting and Patient Management: Epic Resolute Hospital Billing
Pharmacy: Epic Willow
Practice Management (1-10 Physicians): athenahealth athenaCollector
Practice Management (11-75 Physicians): athenahealth athenaCollector
Practice Management (Over 75 Physicians): Epic Resolute/Prelude/Cadence
Radiology: Epic Radiant
Speech Recognition: Dolbey Fusion Expert/SpeechEMR
Surgery Management: Epic OpTime

The 2012 Best in KLAS vendors for services are

Application Hosting (CIS/ERP/HIS): Cerner
Claims and Clearinghouse Services: Navicure
Clinical Implementation Principal: Impact Advisors
Clinical Implementation Supportive: Navin, Haffty & Associates
Extended Business Office: Cymetrix
IT Outsourcing (Extensive): Cerner
IT Outsourcing (Partial): Tie between CareTech Solutions Inc. and Xerox
Planning and Assessment: Impact Advisors
Revenue Cycle Transformation: Huron Consulting
Technical Services: Orchestrate Healthcare
Teleradiology Services: StatRad
Transcription Services: Precyse

Five new software market segments were added to the report this year. Clinical Decision Support has been separated into three new markets: Clinical Decision Support--Order Sets and Care Plans, Clinical Decision Support--Referential, and Clinical Decision Support--Surveillance. Point of Use Inventory Management and VNA/Image Archive debut as new segments. Due to changes in the market space, Pharmacy and Pharmacy (Community) market segments have been combined into one category.

The report also has six new services market segments: HIE Consulting, ICD-10 Consulting, Image Exchange, Image Archive Outsourcing, Release of Information, and Revenue Cycle Outsourcing.

The 2012 Best in KLAS Awards: Software & Services report is available to healthcare providers online for a significant discount off the standard retail price. To purchase the full report, healthcare providers and vendors can visit to view top ranked vendors for each market segment. Additional rankings and ratings for each category are available in the report.

About KLAS
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and to be counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Founded in 1996, KLAS' staff and advisory board members average 25 years of healthcare information technology experience. For more information, go to, email, or call 1-800-920-4109 to speak with a KLAS representative. Follow KLAS on Twitter @KLASresearch.

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Andrea Morrill
Orem, UT
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