JLM Wholesale Delivers Improved Customer Service and Efficiency with Modern B2B Ecommerce Website

    MINNEAPOLIS, MN, September 15, 2022 /24-7PressRelease/ -- Channel Software, an industry-leading provider of purpose-built B2B eCommerce software, has published a new case study detailing how JLM Wholesale has improved automation, efficiency, and service with its robust B2B eCommerce website. JLM is a leading U.S. security door hardware wholesaler.

When Infor announced it was sunsetting the Storefront eCommerce product and support, JLM searched for a new B2B eCommerce provider. It selected Channel Software's CSX eCommerce platform, which offers a robust, purpose-built B2B platform, flexible tools that can cater to a customer's specific needs, and a built-in product information management (PIM) system.

Today, JLM has a site that is easier to manage on the back end and easier for customers who shop it. Due to the ease of the ordering functionality and tools, customers are contacting JLM less often, which has freed up the inside sales team to focus on other work. The PIM's automatic inventory updates have also given the team back more time; for example, 25,000 items can now be imported and updated instantly. On the customer side, JLM site users can view list prices and wholesale prices, so they're better informed and more accurate when quoting jobs.

"We wanted to give our customers an Amazon-like experience…a really easy-to-use, easy-to-buy-from website," said Dennis Ingamells, CFO of JLM Wholesale. "Our customers can shop more easily and our staff has gotten back hours of work time thanks to the automation. It's been huge."

"An intuitive, flexible B2B eCommerce platform enables small and mid-sized companies compete with the biggest players in their industry," said Curt Olson, president of Channel Software. "B2B customers want an Amazon-like experience and we're proud to help companies like JLM Wholesale deliver that."

Read the full JLM Wholesale case study.

About JLM Wholesale
JLM Wholesale is a leading U.S. security door hardware wholesaler. Highly trained, expert staff deliver superior service and a large inventory of top-of-the-line products to installers and security integrators. For more information, visit jlmwholesale.com.

About Channel Software
Channel Software strives to be the leading provider of integrated, B2B eCommerce software and services enabling companies of all sizes to increase sales, optimize their technology investment, and strengthen customer relationships. Since 2001, our CSX eCommerce software architecture and its powerful software logic have been serving the complicated B2B eCommerce needs of forward-thinking distributors and manufacturers. For over 20 years our suite of eCommerce software products and tools has helped define the B2B eCommerce category as it exists today. Learn more at channelsoftware.com.

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