LIVERPOOL, ENGLAND, July 24, 2010
/24-7PressRelease/ -- In a rare case study, The Guardian has published an article on complaints about the complaint procedure. In the case study, a victim of Payment Protection Insurance (PPI) mis-selling by Barclays was being continually fobbed off by the bank in their claim for PPI compensation. Disgruntled by the bank's refusal to repay mis-sold PPI, the consumer approached the Financial Services Ombudsman (FOS) to escalate the case.
Once a claim is escalated to FOS, on average 8 out of 10 claims are successful. In this case study however, this was not the immediate case and the consumer received sporadic communication that the claim was still under review. Eventually after almost 17 months the claim was resolved in favour of the claimant who received compensation and interest.
Why then did FOS, champion of protecting consumers, take so long? It all boils down to an issue of volume. FOS have been inundated by the number of people making claims, partly due to the fact that significant press coverage and growing consumer awareness of their rights. Another significant factor is that banks, despite hugely negative press, still reject claims despite their legitimacy in an attempt to fob off claimants and gain themselves further time - while still holding on to consumers' money. PPI Return http://www.ppireturn.co.uk are PPI claim specialists and work to gain the maximum compensation in the shortest timeframe - often without FOS intervention.
This is hopefully an isolated case as FOS have a history of working on behalf of consumers. In recent months, FOS have recruited an additional 300 claim handlers to ensure that delays are limited.
PPI Return http://www.ppireturn.co.uk have significant expertise and dedicated staff working exclusively to claim back mis-sold payment protection insurance. In many cases they can work to pressure banks on behalf of clients to avoid FOS intervention. PPI Return's many years of experience allows them to wade through the standard responses that banks often disseminate, largely in their attempt to deter claimants from following a claim through to completion.
Another typical scenario is where a bank makes a "goodwill" gesture and offers a standard settlement to a claim in the hope that the consumer accepts the initial money offered. This goodwill payment is often significantly less than a full claim entitlement and again shows how banks continues to fob off consumers. PPI Return strive to gain the largest and fairest compensation of behalf of their clients.
ABOUT
PPI Return is one of the UK's leading PPI claims law firms with a wealth of experience and highly qualified legal advisors.
PPI Return is dedicated exclusively to helping clients regain mis-sold Payment Protection Insurance (PPI) payments. There are many thousands of people in the UK who were either mis-sold PPI or not informed of how the PPI worked when taking out loans. PPI Return works to correct this wrong doing and works on a highly competitive fee basis. PPI Return provides an online '60 Second Test' where you can quickly assess if you are entitled to make a claim for mis-sold PPI in addition to Web Chat with PPI Claim specialists.
CONTACT
PPI Return
Mersey Chambers
5 Old Churchyard
Liverpool
L2 8GW
Tel: 0800 877 8888
info@ppireturn.co.uk
http://www.ppireturn.co.uk
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