DALLAS, TX, September 15, 2011
/24-7PressRelease/ -- TeamSupport.com (
http://www.TeamSupport.com), an emerging leader in SaaS-based customer service and help desk tools, today unveiled the successful results of an extensive deployment by CoverMyMeds, a web-based service provider that helps health care professionals find and submit Prior Authorization (PA) forms for prescription medication coverage to Medicare, Medicaid and private insurance firms.
A year ago, Robert Baldwin, CoverMyMeds' Clinical Content Manager, evaluated more than 20 SaaS-based application suites, seeking a more effective way to analyze activity, trends, automate repetitive processes and help his staff be more productive. "TeamSupport was better at just about everything I reviewed," he said. The Ohio-based company implemented the Support Desk edition of TeamSupport with 20 active seats across two departments that focus on coding and organizing the insurance forms that enable patients to get their medications. "TeamSupport has automated so much work that we're able to spend more quality time engaging our end-users - we easily save 15 hours a week per person!" And Baldwin no longer waits weeks to spot emerging trends or problem areas, "The data is right there; I can just pull it and make decisions." The full case study is available at
http://teamsupport.com/case_study8.php.
"We attribute CoverMyMeds' success to their detailed analysis of the help desk applications field and a thorough understanding of their own needs before committing to us," said Robert C. Johnson, CEO of TeamSupport. "We tweaked TeamSupport's workflow to meet their specific needs, integrated with existing software and helped establish their knowledgebase Wiki and other localized features ... a collaborative process with a positive outcome for all concerned."
Employed by customer support and corporate help desks worldwide, TeamSupport is easily configured and customized; the application is offered in several reasonably priced, upgradeable versions. TeamSupport is scalable from a simple help-desk application to a 100+ seat enterprise-wide customer support and product defect tracking system.
About TeamSupport
TeamSupport.com is a wholly-owned subsidiary of Dallas, TX-based Muroc Systems, Inc. (
http://www.MurocSystems.com), a holding company focused on developing productivity enhancing software products delivered via the Software-as-a-Service (SaaS) model.
About CoverMyMeds
CoverMyMeds.com, headquartered in Columbus, OH, is a free website used by pharmacies and other health care professionals to find and submit Prior Authorization (PA) forms for prescription medication coverage. It provides instant access to PA forms for Medicare Part D, Medicaid, and the majority of private insurance plans.
TeamSupport.com contact: Eric Harrington /
Press@TeamSupport.com
800-596-2820 ext.806
CoverMyMeds Press & Media
Inquiries:
info@covermymeds.com
614-216-7779
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Press Release Keywords:- teamsupport.com, saas, customer service, help desk, crm, customer support, bug tracking, help-desk application, enterprise-wide customer support, muroc systems, productivity enhancing software, covermymeds
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