TEMPLETON, CA, January 04, 2012
/24-7PressRelease/ -- World-class customer service expert and author Steve Coscia will share his customer service strategies at the Sales, Profit & Marketing Summit, and (spmsummit.com) Feb. 9 to 10, 2012, in Phoenix, AZ. Coscia will host Increasing Referrals and Retention with WOW Service on Feb. 9 from 8:30 a.m. to 11a.m.
Passion For Customer Service
Steve Coscia is one of the most passionate and widely published and quoted authorities on customer service. Some of the companies that have adopted his customer service strategies include Dell Computer, Motorola, Visa and Olive Garden restaurants. Coscia is also a select vendor for Bryant Heating and Cooling Systems.
More Money Through Service
"Coscia's clients make more money through better customer retention, increased up-selling and heightened awareness to how stress can limit productivity and effectiveness," says Sales, Profit & Marketing Summit founder Joe Crisara. "His strategies cut through the clutter and focus on the key tactical behaviors which enable a company to become world-class. We are thrilled to have him at the Summit."
Has Researched Service Best Practice
Regarded by many as one of the best contractor customer service experts in the United States, Coscia is an avid researcher of customer service trends. He conducted one of the industry's first studies of stress in the customer service environment, which revealed the causes of stress along with the most common manifestations of post-stress behavior among customer service professionals. His books, videos, audio programs and e learning have also helped thousands of customer service professionals.
Coscia resides in the Philadelphia area with his wife and son. He completed the Marine Corps Marathon in 1991 and he ran the Philadelphia Half-Marathon five times. When he is not writing or speaking, Coscia enjoys riding motorcycles and likes the outdoors.
"Steve is so far out in front as the best customer service expert in the contracting industry that I don't have a clue who is in second place," says event organizer Julie Crisara, co-founder of contractorselling.com (www.contractorselling.com) and the co-creator of the SPM Summit. "We know that sales in the contracting industry, especially repeat sales, will succeed or fail depending on the customer's experience with our companies. Steve will show you how to turn that experience into a memorable, positive one."
In addition to Steve Coscia, the Sales, Profit & Marketing Summit features keynote speaker and world-renowned social psychologist Dr. Robert Cialdini and other contractors and experts in the fields of sales, marketing, start-up, growth and recruiting. They include service contracting marketing expert and author Adams Hudson; rapid contracting growth expert Doug Clay; sales management expert Drew Cameron, the nation's leading authority on sales management; flat rate pricing expert Rodney Koop; contractor publicity expert Tom Peric; Internet marketing expert Malia Smith; high performance service tech coach Rodney Jessen; The "6 Million Dollar Man", sales expert, Rick Picard; and SPM Summit founders Joe and Julie Crisara.
To view the speakers lineup or to reserve a ticket, contact Julie Crisara at 877-764-6304, julie@contractorselling.com or visit http://www.spmsummit.com.
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