/24-7PressRelease/ - BERKELEY, CA, January 25, 2007 -- Emanio, Inc - a leading provider of Data Integration (DI) and Electronic Data Interchange (EDI) and translation applications announced today the immediate availability of new support packages. Effective January 31, 2007 Emanio now provides two levels of support that provide varying degrees of support features based on the individual needs of Emanio's customers.
"Our customers told us that we needed a deeper and richer set of features in our support offerings," said Emanio CEO, KG Charles-Harris. "Our new tiered support offering with options for 24x7 support, dedicated support analysts and other exciting features provides our customers with the ability to select the level of support they need," continued Mr. Charles-Harris.
Emanio Customers who are current with their Maintenance & Support agreement will be kept on that same level of service until their renewal date at which time they will be automatically migrated to Emanio's Preferred level of support providing 24-hour guaranteed response time, access to Emanio beta software and priority in case responses over Emanio's Standard support offering. Alternatively Emanio Customers can opt to sign up for a different level of support by contacting Emanio Sales at (510) 849-9300. Emanio will pro-rate the first year's support package based on how many months remain in the customer's current support agreement.
About EMANIO
EMANIO was founded in 1994 and has operations across the United States and in Europe. The company helps organizations solve business requirements through analysis, technology and services, and eMessaging through EDI / XML, ASN / bar-coding solutions, and data integration.
In 1995, EMANIO was the first company to send EDI messages over the Internet and integrate these into backend ERP and Supply Chain Management systems through a single visual tool. With over 17,000 customers, EMANIO provides a broad line of global trading community B2B software and solutions services for supplier and customer e-commerce connection and interaction. In 2002, EMANIO acquired TradingPartner and OnCall*EDI from Mercator Software.
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