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SYDNEY, AUSTRALIA, December 30, 2016 /24-7PressRelease/ -- With such fierce competition almost widespread in every industry present in modern business environments of Australia, it's crucial to do the absolute utmost in order to protect and maintain an existing customer base. Event!t Pty wants companies to ask themselves what exactly they're doing to retain their existing clients and customers?
About Event!t Pty: http://www.eventit.com.au/about-us/
It is fairly common knowledge that it costs up more to sign up a new customer than it does to maintain an existing one, yet despite this Event!t Pty has encountered many customers who have claimed to ditch brands, as they felt they were less of a priority than their shiny new counterparts. Indeed, most sources say that it costs between 4 and 10 times more to acquire a new customer than it does to keep an existing one, so the firm are left puzzled as to why systems are not in place to ensure existing customers and clients become raving fans - spreading positive word of mouth and referrals wherever they may go. A quality product will get people talking, but great customer service and attention to customer retention will have them recommending a branded product or service to people they barely even know, states the firm.
Event!t Pty's expertise in customer service has been a significant driving force in them becoming one of the most attractive outsourcing customer acquisitions solution within sales and marketing in Australia. They believe that the ability to proactively retain customers and clients in a way that stops them jumping ship comes down to how efficiently their internal operations and systems are being run. Every company should be constantly benchmarking themselves against best practice and the ever-changing trends within their industry, and customer retention is no different.
Event!t Pty state that firms who are aggressive with getting feedback are more likely to succeed in the long term, as this serves to both protect them against emerging trends within their target audience, and to ensure that the customer experience is flowing smoothly. Top performing companies become top performers as they constantly and consistently explore new ways to enhance their services for new and existing customers.
Event!t Pty is an outsourced sales and marketing firm based in Sydney. The firm specialises in a personalised form of marketing, which allows them to connect with consumers on behalf of their clients' brands. By connecting with consumers via face-to-face marketing techniques, the firm is able to establish long-lasting and personal business relationships between brand and consumer. This often leads to increased customer acquisition, brand awareness and brand loyalty for their clients.
Source: http://www.business2community.com/customer-experience/4-steps-increas ... Hq3vZ8A.97
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