/24-7PressRelease/ - STERLING, VA, November 28, 2007 - Evergreen Systems, leaders in the area of ITIL , ITSM and ITAM consulting, today announced a new offering that will combine Evergreen's process and technology consulting services with HP's new IT Service Management (ITSM) solution. Evergreen's bundle will include:
• Evergreen ITIL Assessment 'scorecard' (which includes a summarized ITIL report card with recommendations for ITIL process improvement).
• Web-based customer service survey utility integrated with HP Service Manager.
• HP Service Manager 7.0 and HP DecisionCenter 2.0 IT Performance Analytics.
• Options for additional HP Service Manager modules including: Change Management, Service Catalog, Knowledge Management, and Service Level Management.
• Options for extended customized reporting.
Evergreen is an HP 'Gold' partner that blends a long history of legacy Peregrine and Mercury technology expertise in implementation, system integration, customization and support with leadership in ITIL, ITSM and ITAM consulting. Learn more about Evergreen's consulting and technology bundles at the link below:
http://www.evergreensys.com/technologies/
Don Casson, Evergreen CEO, points out the unique focus of the bundle: "This new offering will cater to companies that are emerging as high growth enterprises, providing them with a total process improvement, service and technology solution at a single price point designed to fit within their budgets. It's ITIL version 3.0 'best-of-breed' one stop shopping for emerging market leaders."
The Evergreen bundle will offer an ITIL assessment 'scorecard' that will combine process improvement with HP Service Manager and HP DecisionCenter IT Performance Analytics and dashboards.
Casson notes, "This powerful combination will deliver IT solutions that are easily integrated within the goals, objectives and strategies of the overall business."
The ITIL services/technology package can then be enhanced with additional modules that are pinpointed by the maturity scorecard as critical to the IT process improvement of the individual business. Enhancement modules will include 'starter packages' of HP Service Manager modules:
• Change Management
• Service Catalog
• Knowledge Management
• Service Level Management
The Evergreen package will also include a web-enabled, portal-based customer service survey that will come integrated with HP Service Manager and allow IT organizations to automatically poll and analyze services delivered to their internal clients.
A variety of extended reporting options may also be added to enhance analysis of key metrics as defined in the scorecard and in the HP Service Manager KPIs (Key Performance Indicators).
By targeting high-growth, 'mid-market' commercial and government organizations that have outgrown their current help desk and service level management technologies, Evergreen will help prospects 'leap frog' their IT infrastructure while still maintaining control over costs and retaining strategic advantage.
Positioned as a fixed-price, one-time expenditure that will serve as a cost-effective and strategic alternative to outsourcing, the offering was developed in response to a trend noted by Evergreen among its high-growth, mid-market account base.
"With services playing such an important role in the way IT operates, IT organizations must optimize the management of services rather than managing at the component level," said Chuck Neal, vice president, Channels and Alliances, Software, HP. " We see Evergreen's offerings around the HP ITSM solution as innovative and know they will bring expertise to our customers."
The 'value proposition' of this new offer to the mid-market includes:
• Single-source staffing and resources to meet the needs of high-growth companies.
• Strategic long-term investment that bundles best practice processes, system integration and a best-of-breed suite of ITIL v3 technologies.
• IT and business alignment integrated with each solution.
• Flexibility and pricing tailored to the specific needs of the high-growth emerging enterprise client.
• Predictable upward migration technology path.
The new bundle will buck the industry's conventional approach of considering service level management technology as a 'cost center' investment and position it as a long-term, strategic investment guaranteeing security and quality of IT infrastructure to companies graduating from the mid-market to enterprise level.
About Evergreen Systems
Leaders in commercial and government organizations rely on Evergreen Systems http://www.evergreensys.com/ to address today's major ITIL, IT process improvement and ITAM business problems.
Contact Amy Mergler
Evergreen Systems
http://www.evergreensys.com/
45999 Center Oak Plaza
Suite 100
Sterling, Virginia
amy.mergler@evergreensys.com
571-262-0977
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