LONDON, ENGLAND, December 19, 2008
/24-7PressRelease/ -- This month, fhios is celebrating the mark of 400 international customer experience research projects! Even during the current unprecedented economic upheaval, fhios is increasing its revenues and market share. Its clients understand that in uncertain market conditions, customer retention and providing stellar customer experiences are key priorities that will give them a real competitive advantage. The combination of commercial experience, academic skill, and commitment to the delivery of results and recommendations means that fhios can provide its clients with a real, trustworthy partnership that delivers real business results.
Just this year fhios has successfully conducted over 100 research projects in over 35 countries for many Multinational clients such as Shell, Paypal, Hilton International, O2, AXA, Google, Dell, HBOS and Skype;
Formed in 2002, fhios operates throughout the UK, Europe, North and Latin America and Asia/Pacific through their own offices and partner relationships allowing them to offer truly consistent, global research solutions with local insights. fhios has built up an enviable reputation for successfully delivering high quality research employing tools and methods such as Usability testing, Eye Tracking, Expert Reviews, Focus Group, Accessibility, Surveys, Competitive Benchmarking, Online Communities, IA and also projects in Consultancy, In-Retail, Qualitative Research, Business Testing, LTS and Web Policies, fhios has the ability to produce cost effective research and innovative ways of achieving customer buy in and retention to brands & products;
Fhios' research services provide the insight necessary to help our clients better understand their customers' needs, expectations, behaviours and experience levels when they engage with them and their competitors across multiple channels from web to mobile, PDA's, I-TV, call centres, retail outlets and product testing.
For further information, please visit
www.fhios.com.
About fhios
fhios (
www.fhios.com) is a leading international customer experience research consultancy that was founded in 2002 and have successfully conducted over 400 customer experience and usability research projects across over 35 countries, with many brand perception, customer segmentation, concept & design validation, competitive benchmarking, online communities and user needs projects to provides its clients such as Harvey Nichols, Diageo, Habitat, HSBC, Motorola, Hilton and Shell/Ferrari with the insight to understand customers needs, goals, expectations, behaviours and experience levels when they engage with them and their competitors.
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Press Release Keywords:- fhios, international research, global research, customer experience research, customer experience, customer retention, customer service, customer segmentation, competitive benchmarking, online communities, user needs, government research, retail research, travel research, consumer research.
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