All Press Releases for May 07, 2014

Genesis BCS Receives ShoreTel Customer Experience Award

Genesis BCS rated "world class" in customer satisfaction by independent source.

    HOUSTON, TX, May 07, 2014 /24-7PressRelease/ -- Genesis Business Communication Solutions announced today it has earned a ShoreTel partner customer experience award. ShoreTel, the leading provider of brilliantly simple phone systems and unified communications solutions, recently announced award recipients for the first half of the partner year (October 2013 through March 2014), and Genesis BCS was honored as a customer satisfaction achiever in its Champion Partner program.

Genesis President Debra Schindler said, "We began our business over 30 years ago with a commitment to exemplary customer service via a culture that exacts quality service. This could be exemplified by our one hour response or money back guarantee. When we met ShoreTel in 2008 we were thrilled to finally meet a manufacturer that prided themselves on customer service as we do. What a great partnership."

ShoreTel partners specialize in delivering ShoreTel's solutions portfolio and training and supporting end-customers. They have expertise in disciplines such as LAN, WAN, call center, voice and data application integration. ShoreTel and its partners share the same goals in delivering UC solutions that improve communication and collaboration, with superior levels of customer care and satisfaction at a low total cost of ownership.

The partner customer experience award is presented to ShoreTel's channel partners that have achieved world-class customer satisfaction scores of 55+ as measured by an independent third party.

"We're pleased to acknowledge Genesis BCS and their achievement in customer satisfaction," said David Petts, senior vice president of worldwide sales at ShoreTel. "Genesis BCS exemplifies the best in delivering our innovative products and leading business solutions to ShoreTel customers."

About Genesis Business Communication Solutions
Genesis BCS is a 30-year-old telecommunications company based out of Houston, Texas. Genesis offers its customers products that enhance its organizations productivity and profit, including VoIP Phone Systems, Wireless Networks, HD Video Conferencing, LED Lighting and more. Genesis aims at providing its customers with the highest satisfaction of customer service while offering solutions that best serve the organization in the long-term. For more information about Genesis Business Communication Solutions, visit

About ShoreTel, Inc.
ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions. Its award-winning on-premises IP-PBX solution and cloud-based hosted phone system eliminate complexity and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel's innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit

ShoreTel and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries.

# # #

Contact Information

Debra Schindler
Genesis Business Communication Solutions
Houston, Texas
United States
Voice: 713-865-7699
E-Mail: Email Us Here
Website: Visit Our Website
Blog: Visit Our Blog

Comment on this story...