/24-7PressRelease/ - Singapore, September 19, 2008 - IT departments and decision makers may well express concerns on the impact that network performance problems have on their employees' ability to do their jobs effectively, but their approach to either preventing, managing or resolving these issues is not what it could be. That's according to new research findings in Dimension Data's report on Network Performance Frustration.
The research is commissioned by Dimension Data and Datacraft Asia, and sponsored by Blue Coat Systems. It surveyed 957 IT users and 267 IT Decision Makers (ITDMs) responsible for managing IT networks across Europe, Australia, Central and Latin America, Asia, Middle East and Africa and North America. The Asian countries surveyed for the research include China, Hong Kong, Japan, Singapore and Taiwan.
The results reveal that while a staggering 30% of end-users - and even ITDMs - report frequent computer crashes and slow running software, only around 30% of IT departments have complete, defined processes for handling network performance issues. The warning signs do not stop there: less than 40% of IT departments have the full capability to monitor network performance, and even less show evidence of a granular view of network traffic - a critical factor in effective performance management.
Dexter Wee, General Manager of Network Infrastructure, Datacraft Asia says despite the fact that new business initiatives can (and in most cases do) impact network performance if implemented without prior network consideration, the research showed that network implications are not always considered by ITDMs.
"Even in scenarios which involve the total integration of IT networks, systems and procedures such as mergers and acquisitions - fewer than half the ITDMs said they would consider network implications. In this example particularly, a lack of visibility could result in either unnecessary over-investment, or conversely too little investment, and in turn unwelcome costs and performance implications," he explains.
About Datacraft Asia Ltd
Datacraft is the leading independent IT services and solutions company in Asia Pacific. The company helps clients plan, build, support and manage their IT infrastructures. Microsoft solutions, data centre storage and contact centre technologies, with advanced skills in consulting, training and managed services, to craft IT solutions for businesses.
A member of the Dimension Data Group, Datacraft is listed on the main board of the Singapore Exchange. Headquartered in Singapore, Datacraft operates in more than 50 major offices and has over 1,460 employees across 13 Asia Pacific markets.
About Blue Coat
Blue Coat Systems, Inc., founded in 1996, (NASDAQ: BCSI) is a publicly-held company based in Sunnyvale, California. Blue Coat secures Web communications and accelerates business applications across the distributed enterprise. Blue Coat's family of appliances and client-based solutions - deployed in branch offices, Internet gateways, end points, and data centers - provide intelligent points of policy-based control enabling IT organizations to optimise security and accelerate performance for all users and applications. Blue Coat has installed more than 8,000 customers worldwide and is ranked #1 by IDC in the Secure Content and Application Delivery market.
About the Dimension Data Network Performance Frustration Report
The Network Performance Frustration research was conducted from April through to June 2008 to investigate the challenges that poor network performance presents to organisations, their employees and their IT departments. The research was commissioned by Dimension Data and Datacraft Asia, sponsored by Blue Coat Systems and conducted by Datamonitor.
The report is a summary of the key findings of the research and is available for download from http://www.datacraft-asia.com/speedoflife.
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