TORONTO, CANADA, April 29, 2009
/24-7PressRelease/ -- These decisions have included layoffs, closing of less profitable locations and reducing budgets to ensure their company's stability.
However, there is one other route to take, that is always less travelled. That is to focus on retaining existing customers and even add new ones.
Research shows that companies that are more committed to quality assurance and customer service during tougher economic times are in a far better position, then their competition, when the economy turns around.
For companies like Sensors Quality Management Inc. (SQM), where their business focusses on ensuring that other companies meet their standards and service expectations, they have seen the difference that it makes for the clients that stay during difficult financial times like this.
David Lipton, President of SQM, stated, "For every three companies that cut budgets, reduce costs, trim expenses and investments, there is one other company that realizes now is the time to take care of their customers. And it's not just time to take care of them but time to do it well. When someone walks into your business, you want to be good and sure that they leave with a purchase. For the companies that understand this, they will be in a far better position to weather the current conditions of our economy."
SQM's services are directly linked to the customer service industry, and they have actually experienced significant growth during this time of economic uncertainty.
While most companies, view this time as financial doom and gloom, SQM proves that it doesn't always have to be this way.
About Sensors Quality Management Inc.
Sensors Quality Management Inc. (SQM) is a Toronto based supplier of Quality / Service Assurance and Market Research, services. Although the main focus of the business is Mystery Shopping Programs, SQM offers its world-wide clientele a variety of other services, including: field merchandising, online comment cards, internal audit software, and integrated customer feedback programs.
For additional information, please contact:
Mr. David Lipton
Sensors Quality Management Inc.
895 Don Mills Road
Suite 400, Tower 2
Toronto, ON M3C 1W3
Phone: 416-444-4491
Fax: 416-444-2422
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