ROCK HILL, SC, February 14, 2013 /Worldwide Who's Who/
-- Kathy Doering, President of Ann Michaels & Associates, Ltd., has been recognized by Worldwide Who's Who for showing dedication, leadership and excellence in retail management.
The president of Ann Michaels & Associates since its inception 14 years ago, Ms. Doering offers an ever-evolving variety of services to help retail establishments and other clients enhance and increase customer satisfaction, improve sales and employee performance, and move into the digital age. She utilizes objective methods of measuring operational standards and service for both traditional retail and e-commerce businesses.
Ms. Doering has a passion for helping brands of all kinds connect with their customers and deliver outstanding customer service experiences in their stores. She offers each client a customized program for gathering customer sentiment, with services that include mystery shopping, market research, social media management and monitoring, customer feedback, business-to-business services, and competitive intelligence. As well, she provides educational written material, online training seminars, and guidance and training to enhance the quality and performance of mystery shoppers. Her mission is to help her clients continually improve and maintain outstanding service levels in the industry.
Ms. Doering was a retail owner for more than 18 years and studied business at North Central College. She possesses a thorough understanding of the importance of customer service, not only in regard to customer loyalty, but also to revenue and increased sales. She understands how important customer service and repeat business are to a retail store, and realizes that employees must provide excellent customer service at all times. Her success, Ms. Doering believes, has come from her being passionate toward the retail industry and caring for all her clients and employees. She is a member of the Mystery Shopping Providers Association and a Quirks 2012 Gold Member.
For more information about Ann Michaels & Associates, Ltd., visit: http://www.annmichaelsltd.com
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Director, Media Relations
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