/24-7PressRelease/ - MAKATI, PHILIPPINES, January 10, 2008 - 2007 has been an interesting year for outsourcing as BPO starts to mature and KPO starts to grow. I have seen 3 major trends develop this year:
TRUE GLOBALIZATION
2007 saw companies are looking outside India for outsourcing more frequently now that before. High attrition, inflation, lack of qualified manpower and accent issues have forced many people to look at other countries. The Philippines seems to be the biggest winner with rapid growth in the sector and an influx of Indian based BPO's setting up in the country.
In 2008, I predict this trend continuing and up and coming countries such as Vietnam as well as China will also show rapid patterns of growth.
MOVING UP THE VALUE CHAIN
In 2007 functions previously though of as impossible to outsource and now being outsourced with impressive results. Moving from the call center and basic accounting to sophisticated stock market analysis and bio sciences the world is realizing that there off shoring is more than just cost savings with are large pools of skilled people, often with MBA's and PhD's, in low cost countries.
In 2008, I predict KPO will be the fastest growing sector as more and more companies understand that outsourcing is more than just cost savings but more of long term competitive advantage though skilled resources across the world
BRING ON THE SMB's
In 2007 the size of outsourcing contracts is reducing whilst the number of contracts is increasing as medium sized companies are now outsourcing. In the more price sensitive world of SMB's they are realizing that it is not just large multinationals who can successfully outsource, but there are providers who focus on assisting SMB's outsource as well.
In 2008, I predict this trend will continue and accelerate more rapidly than in 2007. With the tightening of the world economy, more successful case studies and word of mouth off shoring will have to be a key strategic tool for SMB's in the next 3-5 years.
ABOUT INFINIT-O
Infinit-O is a leading BPO company with offices in the US, UK and Philippines providing back office outsourcing solutions and knowledge process outsourcing (KPO) solutions in the financial services and healthcare sectors.
The company delivers high quality outsourcing solutions with a highly motivated and experienced team, an ability to optimize business processes, access to cost effective and innovative technology, all delivered from highly secure work environment.
For more information visit http://www.infinit-o.com
CONTACT DETAILS
Infinit Outsourcing, Inc.
2328 Deckham Lane
Silver Spring. MD
20906
Richard Eldridge
(866) 727 2504
richard.eldridge@infinit-o.com
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