WOODBURY, NY, August 10, 2009
/24-7PressRelease/ -- LBi Software Engineering announced today the expansion of its product line, offering the leading IVR Platform from Genesys Telecommunications Laboratories, Inc. This partnership between LBi and Genesys brings together two industry leaders for 'best in class' automated self-service solutions designed for Human Capital Management—HCM enterprise applications.
"The key component of this partnership is based on 'quality of service' that we provide to our clients," says Richard Teed, President of LBi Software Engineering, Inc. "After extensive research and a review of Gartner's magic quadrant for IVR/CTI vendors, we determined Genesys was the natural choice," claims Teed. "Having implemented dozens of successful IVR applications, many with CTI capability, we are now in a position to provide a total solution with seamless integration for our clients."
The need for employees to have both Web and IVR access has increased significantly over the last couple of years with more individuals working remotely and organizations scaling back on their administrative process. Recognizing these trends and company initiatives to create an environmentally conscious workplace, LBi is giving their clients new choices with applications that streamline updates to the same back-end HCM software.
LBi can now deliver an IVR platform with either a packaged IVR application or a complete customized solution. Speech recognition capabilities can be built into the VUI—Voice User Interface script design to enhance the user's experience, with a speaker verification option for added fraud detection.
In-depth knowledge and expertise in all facets of Human Capital Management (HCM) makes LBi different from other software solutions providers. LBi offers web-based HR bolt-on applications to Oracle, PeopleSoft and JD Edwards HCM Enterprise Software—all with IVR-enabled options designed to increase business productivity and reduce operational costs such as:
CaseManager - A Help Desk tracking and workflow tool that includes the ability to create a knowledgebase on the fly
Employee Self-Service Portal - allows the employee to directly access HR, Payroll and Benefits data - contact info, recent paychecks, W-2's
Online Benefit Enrollment - allows employees to enroll in benefits on the web, full e-mail integration provides a paperless open enrollment
At-Trac - Time and Attendance tracking and workflow
The Genesys platform makes it possible for LBi to build, integrate and convert any IVR application from other providers to the Genesys platform, including packaged IVR services, custom applications, CTI, and speech recognition—giving clients a single source for their telephony user interface needs.
About LBi Software Engineering, Inc.
Headquartered in Woodbury, New York, LBi develops custom applications when off-the-shelf software and major enterprise (HCM/ERP/CRM) applications do not fit the need. Whether it is a full enterprise solution or a smaller "bolt-on" application, LBi Software Engineering has worked side-by-side with clients for over twenty-five years to develop the best solutions for improving productivity and decreasing operational costs. LBi's custom bolt-on applications for Human Capital Management systems from Oracle, PeopleSoft and JD Edwards are examples of its continued ability to expand software and hardware solutions.
Additional information about LBi Software:
http://www.lbisoftware.com/ivrsolutions.html
About Genesys Telecommunications Laboratories, Inc.
Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted-service - to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to http://www.genesyslab.com or visit the industry blog at http://www.betterinteractions.com.
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