WOODBURY, NY, June 03, 2011
/24-7PressRelease/ -- LBi Software has been chosen to host a session on automated HR help desk solutions at the OHUG 2011 Global Conference held at the JW Marriott, Orlando, FL on June 19-23, 2011: "Automated HR Help Desk Solution for Rapid Response, Efficient Case Management, and Improved Employee Satisfaction" at 2:45 PM Monday, June 20, 2011. Attendees will see how they can free up critical HR resources for more strategic projects while improving the response rate to employees and accuracy of information sent back in response. They will see how current web technologies can be employed in conjunction with case management software to log, track and facilitate the resolution of employee queries while building a knowledgebase to act as a repository of information to use with future queries.
Attendees will see a demonstration of CaseMananger, LBi Software's HR Help Desk application. An automated HR help desk combined with employee access to that help desk can significantly reduce the case load and cost of responding to employee queries into an HR department. Employees can access the help desk and knowledgebase through a self-service portal. To download a white paper on automating your HR helpdesk, visit http://www.lbisoftware.com/whitepaperlogin.html.
LBi Software's HCM experts will be available at Booth 227 on the Expo Floor.
For more information about the OHUG 2011 Global Conference, go to http://www.ohug.org/index.php/ohug-conferences-general-information/4-ohug-conferences-general-information.
LBi Software creates applications for Human Capital Management using the latest Web 2.0 and IVR/Speech Recognition technologies. LBi's HCM products are turnkey web applications that integrate with enterprise HCM systems, including PeopleSoft, Oracle and JD Edwards:
- CaseManager - Help Desk, knowledgebase and call tracking software for HCM.
- At-Trac - Time and Attendance tracking and workflow.
- B-Enroll - web-based benefit enrollment; full e-mail integration provides a paperless open enrollment.
- Employee Self Service Portal - allows the employee to directly access HR, Payroll and Benefits data - contact info, recent paychecks, W-2s.
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