/24-7PressRelease/ - October 30, 2006 - Recently Encompix ETO ERP customers gained access to M2M Expert, Made2Mange Systems' award-winning customers-only Web site. This new facility provides Encompix customers with 24x7 self-service access to a searchable knowledgebase, recorded and virtual education resources, documentation, software service pack and patch downloads, product feedback channels, community bulletin boards, and much more.
In conjunction with the move to M2M Expert, Encompix now has a new integrated telephone system. Encompix customer support analysts now see both phone and web-initiated support queries directly on their computer along with company information, and preferred method of contact. The new case management system saves Encompix support analysts time keying in information and moves them along more quickly to the discussion of customer issues.
In addition, customers now have access to a knowledgebase, called Ask Expert. This knowledgebase was created over the last several months in preparation for go-live, so that Encompix customers can use search words to access articles that match their search criteria.
The User2User section is an information-sharing and networking site for customers. Encompix customers can communicate with one another via bulletin boards, sharing tips and tricks, and even helping one another solve problems using the product.
Encompix (www.encompix.com) a business unit of Made2Manage Systems, has filled the manufacturing software requirements of engineer-to-order companies since 1992. The company name reflects a commitment to developing business application solutions that encompass the complex areas of project-based and job-based manufacturing. Encompix provides ETO manufacturers with a competitive advantage by improving bottom line results.
About Made2Manage Systems Inc.
With more than 2,150 customers worldwide, Made2Manage Systems Inc. has a 20-year track record of delivering enterprise resource planning software and a broad range of services that meet the unique market specifications of more than 30 manufacturing sectors, including industrial and commercial machinery, fabricated metals, rubber and plastics, electronics, analytical and measuring equipment, furniture and fixtures, durable goods, and metals, wire and cable. Made2Manage Systems' sustained leadership position in the ERP marketplace is built on a commitment to fostering productive, long-lasting customer relationships, developing a quality product line based on unique industry specifications, and providing excellence in customer support and professional services.
Encompix Inc.
Roger Meloy
(513) 733-0066, ext. 13
rmeloy@encompix.com
http://www.encompix.com
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