ANAHEIM, CA, May 04, 2014 /24-7PressRelease/
-- With a top customer satisfaction rating of 5 stars again in 2014, McCormack Roofing, Construction & Energy Solutions has earned its fourth consecutive Talk of the Town Customer Satisfaction Award in the Roofing Contractors category.
The Talk of the Town Awards, presented by Talk of the Town News, honor companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers who calculate a company's CM Power Rating . Only those that receive a 4-star to 5-star rating receive the Talk of the Town Customer Satisfaction Award.
"Receiving the Talk of the Town Award again means a lot to our company," says Jim McCormack, owner of McCormack Roofing, Construction & Energy Solutions. "It shows our management team and all our employees that we truly are customer-focused and have created an impeccable reputation for ourselves."
McCormack and his team have not stopped putting customers first. "We are always looking at ways we can better serve our customers," says McCormack. "We've started sending out a quarterly letter to our customers, instead of just one time per year, and we've also created a comprehensive customer feedback survey that covers every aspect of our customers' experience."
"In the end, our primary customer service goal is to make our customers raving fans of our company," says McCormack. "And to our customers we'd like to say thank you for your business and continued support. We are so grateful for your trust in our company. We love and respect you and we will bend over backward to make you as happy and satisfied as we possibly can."
The company's credentials include an A+ rating with the Better Business Bureau; certification by the League of California Homeowners; Platinum preferred contractor with Owens Corning; GAF authorized residential/commercial installer offering 10-, 12-, 15- and 20-year NDL warranties; Silver Star Contractor for CertainTeed; and highest recommended steel roofing installer by Gerard, SteelROCK, DECRA and Metro.
In addition to serving customers well, McCormack has a 22-year-old son with autism, James, and he adopted his daughter (Sofia) 18 years ago from an orphanage in Ukraine when she was just six years old. "All my children are a blessing and yes, sometimes challenging, however, my children are my greatest leadership challenge," says McCormack. With McCormack's family in mind, the company gives back to the community, donating to Cure Autism Now and Green Forest Special Needs Regional Baby Orphanage.
About McCormack Roofing, Construction & Energy Solutions
McCormack Roofing, Construction & Energy Solutions has been a licensed contractor since April 1992, although Jim McCormack's experience in the roofing and construction industry dates back to 1975 when he began working alongside his father, who owned a roofing and construction business. Having done everything from working as a roofer's helper to serving as a crew foreman, construction manager, estimator, sales manager and general manager, McCormack is well versed in the roofing and construction trade. The company's office staff also has a combined roofing and construction experience of more than 100 years
The company has three divisions, handling residential, commercial/industrial and property management. The residential division installs a variety of roofing (specializing in metal roofing), skylights, rain gutters and attic insulation. The commercial division performs a variety of roofing, repairs and maintenance, and the property management division works with property management companies who manage condos, townhomes, apartments and commercial/industrial properties. Additionally, the company has divisions for repairs and maintenance, air conditioning and heating, doors and windows, photovoltaic solar work, and exterior painting and finishes.
McCormack Roofing, Construction & Energy Solutions is located at 1260 N. Hancock, Ste. 108 in Anaheim, California. For more information, call 714-777-4040 or go online to www.mccormackroofing.com
About the Award and Sponsor
This is the sixth year Talk of the Town News has honored companies for achieving high levels of customer satisfaction with the Talk of the Town Awards. Businesses eligible to receive the award include, but are not limited to, beauty salons, spas, restaurants, bakeries, dentists, auto repair facilities, veterinarians, home repair and improvement contractors, florists, hospitals, and physicians.
For more information about the award or its sponsor, please contact Talk of the Town News at 877-498-6405 or go online to www.talkofthetownnews.com