/24-7PressRelease/ - LEAWOOD, KS, May 13, 2008 - An extended warranty company is leading the industry in customer service and technology. McCusker & Company, LLC, is making waves throughout its industry by focusing on its dealer clients and their customers, an aspect that has been lost in recent years in the extended warranty business with decreasing budgets and revenues.
While servicing national clients, the company has grown tremendously since its inception. All the while, never leaving its initial dedication to underwriting discipline and service, upon which the company was founded."We are working with original equipment manufacturers (OEMs) and VAR's, Consumer Electronic Dealers and others providing customer support desk and warranty services where their current support ends. We offer the online instant point of contact customer database backed up with a dedicated call center team to hold hands with end users for every type of consumer electronic and household appliance product. In the end, these customers benefit, and so do the manufacturers who helped ensure a positive experience," said McCusker. "At the base of every positive solution is customer care."
The company's established customer base allows McCusker & Company, LLC to provide business-specific consumer electronic, HVAC, home appliance, jewelry, and telecom support solutions to retailers, manufacturers, businesses, and OEM and VAR programs that desire to offer value-added services to their clients. Typical support services provided by McCusker & Company include computer-related hardware and software support, appliance repair, jewelry repair, wireless product repairs, lawn & garden equipment repairs which include on-site repair, depot repair, networking, internet-related services and insurance underwriting.
These services provided by McCusker & Company, LLC are uniquely designed and tailored to fit each customer's specific needs and requirements. "This practice ensures ultimate customer satisfaction due to studying and fully understanding our clients' requirements and their customers' needs," said McCusker. "By doing so, McCusker & Co is able to cut our clients' costs through managing Extended Service Plans, Warranty Services, and by providing product support solutions via our Machine Buddy, Beyond Warranty and Performance Band product programs. These aspects provide our clients with call reduction, call avoidance, and ultimately, by relieving great amounts of overhead needed to support these services."
Extended Service Plans offered by McCusker & Co, LLC offer professional support under the approved label allowing the company to extend the normal one-year manufacturer's parts and labor warranty to a full five years. A major national insurance company underwrites the company's Extended Service Plans.
Warranty Services provided by McCusker & Co, LLC include Loss Management, Expense Recovery and Claims Administration on many product classes. This is provided as an effort to help curve the national trend of increasing claim payouts and decreasing premium revenues. A major national insurance company also underwrites the company's OEM Warranty Services.
McCusker & Company, LLC supports manufactured product with Technical Support, Customer Service, Order Entry, Call Centers, Field Service Programs, Depot Service Programs, Custom Software Solutions, Software and Hardware Help Desk, Risk Management, and Loss Prevention.
McCusker and Company is an extended warranty consulting firm founded by industry experts and is headquartered in Kansas. They specialize in the extended warranty service contract industry providing consulting, extended warranty programs, service programs, management and support for your warranty call center and on-site service needs. They also function as litigation consulting experts on complex litigation projects, technology sales, and arbitration and industry disputes. The firm also founded and developed Machine Buddy national onsite service center. For more information contact us at (800) 734-0819
# # #
- band, call, center, claims, extended, insurance, managers, oem, performance, underwriting., warranty
Read more Press Releases from Will McCusker J.D.:Other Press Release Headlines:
