CHICAGO, IL, February 06, 2012
/24-7PressRelease/ -- MontWay Auto Transport, the leading automotive transportation company in the U.S., today announced the addition of a live chat offering on their website, http://www.Montway.com. Live chat features on car shipping websites are nothing new. What makes the live chat feature on Montway.com stand apart is that the customer support behind the service is located in the United States. "At a time when so much of customer service is being outsourced, it's important to keep jobs here at home," says Mike Mihaylov, President of MontWay Auto Transport.
The live chat feature connects the consumer directly to a MontWay Auto Transport employee that can offer targeted answers. "With so many aspects involved in the auto transport process, it would be difficult for an indiscriminate call center employee to provide an in-depth explanation. By linking to an actual MontWay staff member, consumers can get the information they need to make an educated decision," says Mihaylov.
Representatives are available to answer questions until approximately 12:00am in order to accommodate the varying schedules of consumers. "Through being accessible on the consumers terms we are able to serve them more efficiently and convert leads at a higher rate. It's a win-win situation for everyone," comments Mihaylov. When a MontWay Auto Transport staff member is unavailable, the consumer has the option to leave a message. "Whether it's over the phone, online through our instant price quote calculator or via live chat, it's important to deliver a consistent standard of service."
MontWay Auto Transport operates and transports vehicles across the United States. The company holds both a Carrier License, as well as a Broker's License since it moves over 10,000 vehicles a year. This allows MontWay to operate its own fleet of trucks, as well as access car transporters across the country. MontWay's auto transportation services are fully bonded, licensed and insured. The company's portfolio of transportation ranges from virtually every make and model of vehicle, from everyday cars to classic show cars to antiques to even custom vehicles.
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