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- BOULDER, CO, May 19, 2006 - A new leading-edge multimedia web portal tutorial being introduced by TECHtionary.com, here, will "reduce VoIP sales cycles, lower customer support costs and result in increased customer satisfaction," according to Thomas B. Cross, the firm's CEO. "We don't make technology, we make it understandable," Cross added.
TECHtionary.com is widely acknowledged to be the leading producer of "virtual or animated" product/service tutorials. TECHtionary.com tutorials are designed for users and dealers of Broadsoft, Sylantro, Avaya and other VoIP and softswitch providers.
In evaluating the new tutorials, Chuck Griffin, iPath CEO, noted its three immediate benefits. First, when TECHtionary's VoIP technology sales animations are presented, complex concepts such as multi-office dialing, integrated access, outlook integration, SIP, and many other operations are reduced to an easy-to-understand format. He also noted that a "pictionary" presentation reduces the days customers require to evaluate the process.
Second, Griffin added, "The TECHtionary.com Phoneset installation animation on Cisco, Shore Tel, NEC, Polycomm and other platforms are known to save substantial amounts of time because support calls don't come in one-at-a-time. Normally, dealers receive large bursts of support calls, forcing many callers to give up their efforts to obtain explanations for their queries."
"TECHtionary.com Phoneset animations provide a pictorial approach that greatly reduces the number and length of such phone calls, thus saving thousands of dollars while at the same time providing cost-efficiency and insuring increased customer satisfaction."
Third, Griffin added, "when it comes to client satisfaction, customers seek a relationship with a vendor who will respond during the after-sale period. They want to be sure that new features can be added or changed as new services emerge. TECHtionary's animations easily meet these and other business challenges."
One user who is thrilled by such new animation tools is Cindy Johnson, Director of Technology, Lee County Schools, Sanford, North Carolina. "TECHtionary.com tutorials virtually eliminate users' training problems. They reduce the hours of classroom time and problems with scheduling. They simplify how and when to provide classes for those who missed a training session. To sum it up, the tutorials have a nice, clean look."
Sample tutorials can be found at:
http://www.techtionaryna.com/itech/
TECHtionary.com produces animated sales brochures, virtual installation manuals and animated web infomercials. The company has more than 2,800 free tutorials on data, internet, wireless, Voice over Internet Protocol, PBX Systems, central office switching, protocols, telephony, telecommunications, networking, routing, IPTV, WiMax, power systems, broadband, WiFi-wireless fidelity and other related technologies available at
http://www.techtionary.com.
Thomas Cross is a magazine columnist many key technology publications and a member of the Technical Board of Advisors for the VoIP-Security Alliance. He can be reached at 303-594-1694, or
cross@gocross.com# # #
Press Release Keywords:- 911, adtran, avaya, broadsoft, cisco, e911, nec, polycomm, shoretel, skype, sylantro, telephony, voip, vonage
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