- Products & Services
- Knowledge Base
NEW YORK, NY, September 27, 2012 /24-7PressRelease/ -- Customer service has long played a role in sales. The BBB Conglomerate Network have prioritized their focus on providing superior customer care as the New York City based company believe standards are slipping in their market. By providing a more personalized communication and customer care service they hope to create a point of difference between themselves and the growing competition.
The BBB Conglomerate Network have introduced a policy whereby every interaction with existing or potential clientele must require the sales person to 'get to know' the customer. "By asking questions and understanding how the customer may benefit from the product, we are able to improve the level of service provided. Whether that means recommending a product better suited to their individual needs or advising them on a loyalty service that may save them money later down the line; every time we have a genuine conversation with a customer we increase our chance of repeat business for our clients," claims Antoine Bell, CEO of The BBB Conglomerate Network.
Catalyst Marketers, a Think Tank that help small and mid-size business reach a larger audience advise, "Having an outstanding Customer Service department could be the difference between keeping customers and losing customers or between having one-time customers and loyal followers."
"If we want to be known for providing an exceptional customer experience we must implement policies that can be rolled out across all communication channels," says Antoine Bell of The BBB Conglomerate Network. "Our service must be personal but also systematic in order for us to maintain a consistent level of service."
Without clear-cut rules for customer service policies, a business runs the risk of employees making up their own policies. The BBB Conglomerate Network believe having a great business culture as well as guidelines as to handle customer service interactions will lead any business to see improved results. Increasing revenue by 12% in one quarter through the implementation of these customer service processes is a great return for The BBB Conglomerate Network.
CEO Antoine Bell plans to further evolve this improved business strategy with the intention of creating a divide between his business and the many competitors they have in New York City.
The BBB Conglomerate Network is an outsourced sales, marketing, and consulting firm. The BBB Conglomerate Network provides our clients with a face to face sales and marketing force business to business as well as business to consumer. Our goal is to increase our clients brand and service recognition in their target markets.
# # #