- Products & Services
- Knowledge Base
By partnering with Promys, we're able to ensure that our partners have access to this up-and-coming PSA platform, said Fielder Hiss, VP of Product, Continuum
TORONTO, ON, October 19, 2017 /24-7PressRelease/ -- Promys, a leader in enterprise PSA business software for technology solution providers, announced that it has released an integration with Continuum, the exclusive provider of the only vertically integrated IT management and service delivery platform that enables IT service providers to scale rapidly and profitably.
"Promys recently rolled out functionality to automate recurring billing for Managed Services and Subscriptions, as well as real-time Managed Services Contract profitability tracking. That new functionality allows Promys to automate the entire operational business process for MSP's or channel partners that provide Managed Services and Subscription focused solutions. The next logical step was to integrate with some of the market leaders in the RMM software space," said David Donnelly, VP of Product Development for Promys.
Promys did a lot of research regarding which RMM vendors had the highest customer satisfaction scores and Continuum's name kept coming up. Media resources who cover the technology industry also spoke highly of Continuum's unique business model.
It was very important to Promys that the RMM vendors we partner with:
1. Are using a modern cloud based technology platform that leverages a well documented Web API integration approach, so that the integration is robust and seamless with minimum set-up required for Promys and Continuum customers.
2. Are as committed as Promys is to maintaining high customer satisfaction ratings and are willing to work together to create a great PSA/RMM customer experience.
3. Have a strong vision, not just for where the PSA/RMM market is now, but for where it is evolving to.
"The Continuum team was exceptional to work with. Promys has worked on other integrations with Quickbooks, Acumatica, Great Plains/Dynamics and Microsoft Power BI, and working with the Continuum team was one of the best partnering experiences we've had," David continued.
"Our partners look to Continuum to provide best-in-class tools that enable them to serve their clients," said Fielder Hiss, VP of Product, Continuum. "A quality PSA is no exception. It's important that our partners are able to select from a range of PSA options that best fit their business, and by partnering with Promys, we're able to ensure that our partners have access to this up-and-coming PSA platform."
John Breakey, Promys PSA founder and former CEO of Unis Lumin, a Cisco gold Partner adds, "We re-wrote Promys PSA from scratch over the last 3 years because we knew putting 'lipstick on the pig' wasn't going to allow us to take our customers to the next level. The new version of Promys supports much more robust and flexible recurring billing and managed services/subscription contract profitability tracking, while continuing to provide our customers with state of the art CRM, Quoting, Project Management & Help Desk business software."
Find out more about the different PSA business software options available today and which is the best fit for your needs. Download the PSA Business Software Buyer's Guide Now.
Promys is currently used by some of the largest technology Solution providers in North America, the UK and Australia. PROMYS was originally developed for a Cisco Gold/Master partner in 1998 to address the fundamental problem that IT solution providers face - how to tie professional services together with complex solution delivery and multi-layered post sales support & managed services. Since then Promys has quickly added technology solution providers and systems integrators in IT, managed services, A/V and Physical Security, including two of the largest and most recognized technology solution providers in the world.
For further information on Promys, please visit www.promys.com or call 1-866-728-2345.
Continuum empowers managed IT service providers, giving them the technology platform, services and processes they need to simplify IT management and deliver exceptional service to their small and medium-sized clients. Continuum's vertically integrated service delivery model combines an unmatched SaaS-based technology suite with a world-class NOC and Help Desk, allowing them to not only remotely monitor, manage, backup and secure their clients' IT environments from a single pane of glass, but scale rapidly and profitably. Continuum employs more than 1,400 professionals worldwide and monitors more than 1 million endpoints for its 5,800 partners, including MSPs servicing more than 60,000 SMB customers and web hosting providers protecting more than 250,000 servers with Continuum's R1Soft product line. For more information, visit https://www.continuum.net/ or https://www.r1soft.com/ and follow on LinkedIn and Twitter @FollowContinuum.
# # #