CEDAR RAPIDS, IA, March 18, 2010
/24-7PressRelease/ -- With its recent announcement to open a second office in Westby, Wisconsin, SecurityCoverage today announced it has expanded its partnership with Airstream Communications to provide Airstream members "a best-in-class" ISP Support offering. Airstream Communications is a sister company of Wisconsin Independent Network (WIN), and operates as a large wholesale provider of Internet services in Wisconsin, supporting many telephone companies in providing Internet services to their customer base. Through its wholesale focus, Airstream's scale can be measured by nearly 100,000 end user customers. Airstream has dual Tier One feeds from both Chicago and Minneapolis, utilizing the scale and diversity of the WIN network for reliable bandwidth transport.
Airstream members can now benefit from outsourcing their voice, video, and Internet data support with 24/7/365 live call answering by highly trained technicians. In addition, SecurityCoverage ISP Support offers robust daily reporting and complete brand identity, as well as revenue generation through up-sell and cross-sell opportunities from other SecurityCoverage products such as SecureIT, Online Backup, and TotalTech Services.
"I was extremely pleased with the prompt implementation process and smooth transition," states Todd Roehm, Director of Network Operations for Lakeland Communications, a member company of Airstream Communications. "I'm glad we made the decision to work with SecurityCoverage and offer our subscribers a true 24/7 customer support model. We have already noticed a dramatic improvement in our customer support and have spent fewer hours internally having to deal with escalated calls. In addition, the reporting and ticketing process they provide allows me to keep close tabs on our operation, while concentrating resources on other projects," adds Roehm.
SecurityCoverage's ISP Support services give companies a world class customer support experience with the ability to understand why their customers are calling, daily insight into what type of service they are being provided, and a direct way to interact with ISP cases and resolution.
Additional features of SecurityCoverage's ISP Support services include:
• True 24/7/365 live call answering.
• Fully branded call answer with dedicated queue.
• Support for all dial tone, dial-up, broadband, IPTV, VoIP, and wireless issues.
• Technically knowledgeable staff, allowing for greater one-call resolution.
• Real-time, web enabled interactive case details.
• Detailed reporting including customer history, top call drivers, daily call stats, and much more.
• Upsell SecureIT, TotalTech, and Online Backup on behalf of the ISP.
About SecurityCoverage, Inc.
SecurityCoverage provides fully managed, fully supported, corporate-style desktop security, online backup, and technical support services to individual users through a partnership group of Retailers, ISPs, Telecoms and Cable companies across the nation. Based in Cedar Rapids, Iowa, the privately owned company offers SecureIT, SecureIT Live, SecureIT Plus, Online Backup, as well as PC Support Services for instant online computer repair. These product and services give individual users the same level of "hands-free" support, "hands-free" protection, and convenience large corporations provide their employees. Product and company information is available at http://www.securitycoverage.com.
---
Press release service and press release distribution provided by http://www.24-7pressrelease.com# # #
Read more Press Releases from Teisha Welsh:Other Press Release Headlines:
