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DALLAS, TX, April 11, 2010
/24-7PressRelease/ -- Service USA is opening a brand-new advanced call center in Dallas that will not only handle incoming and outgoing phone calls, but will also be integrated with advanced call center logistics services and e-commerce capability provided by Columbus, Ohio-based FARO Logistics Solutions.
"This new state-of-the-art call center offers our customers the most advanced integrated customer contact technology available today," said Will McCusker, President of Service USA Inc. "We are excited to have partnered with FARO on this new facility to provide a wide suite of services to our customers. We have always striven to remain one step ahead of our competition."
The brand-new call center will easily allow Service USA to quickly scale their business models, acquire new customers and take on new fast response projects where their customers may need specialized escalation services. Since it is close to the firm's headquarters, it also will allow Service USA and FARO easy access to monitor and try new call center programs.
"We are very happy to have partnered with Service USA to showcase our high-tech call center capabilities," said Tim Thomas, President and Chief Executive Officer of FARO. "While we started decades ago as a warehousing and transportation logistics firm, we are quickly evolving to become a leading firm in providing supply chain solutions that focus on the call center and e-commerce industries. This partnership with Service USA really allowed us to demonstrate our flexibility and time to market in creating a strong backbone solution."
For more information about FARO Logistics Solutions, Inc., please visit their website at
www.farousa.com. For more information about Service USA or their complete suite of advanced customer contact solutions, please visit
www.serviceusainc.com.
Service USA Inc. (SUSA) is a provider of outsourced CRM, customer contact programs and call center services, including inbound and outbound voice, email and live agent chat services. Service USA Inc. also provides national and international service solutions for resellers, dealers, retailers, third party administrators, insurance companies, brokers, service providers, internet service providers and field service program managers for businesses that support a high number of service events within their organization.
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