EDMONTON, AB, April 08, 2013 /24-7PressRelease/
Inc., an innovative Canadian cloud computing service provider, responds to customer feedback and market best practices to introduce CustomerCare version 3.0, a simpler, more inclusive technical support package.
"Our unlimited NIRIX CustomerCare support tier is easier to understand and covers more of the incidents our customers need help with." says Cameron Bayly, Marketing Manager at NIRIX. "We've also listened to the market, and simplified our tier structure, lowering prices on support upgrades."
Scope has expanded to include support for a larger variety of incidents, reflecting data gathered from NIRIX customers about their most common support ticket reasons. The structure of the support tiers has also been redefined to allow easier-to-understand contractual agreements and line items on customer billing. Best of all, the price of upgraded support has been dropped.
Starting on April 1, 2013, new customers signing contracts for NIRIX advanced cloud suite services
(including oneBackup, oneExchange, oneServer, and oneDesktop) will be welcomed with these new terms of service. This is also good news for existing customers - those with less than a year to the end of their contracts can negotiate the same benefits by contacting their dedicated NIRIX account manager.
NIRIX Inc., established in 2001 by Steven Hsu, is a Canadian provider of IT solutions and cloud computing for Western Canadian enterprise size businesses and channel partners. A Microsoft and Dell partner, NIRIX offers attractively-priced customizable cloud IT packages and knowledgeable, user-focused technical support from their Edmonton offices. Services include online data backup, hosted desktop solutions, e-mail, co-location, and server hosting.