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Smart-ER Launches Revolutionary Patient Contact System at AAEM Meeting

The software solution is designed for all types of patient interactions within hospitals including after an inpatient discharge, emergency department visit, radiology test, same-day surgery, or specialty procedure.
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    LA GRANGE, IL, February 08, 2013 /24-7PressRelease/ -- Smart-ER is pleased to announce the release of its system for patient contact at the annual meeting of the American Academy of Emergency Medicine in Las Vegas, Nevada. Smart-ER has created a software solution for all types of patient interactions within hospitals including after an inpatient discharge, emergency department visit or specialty procedure.

Smart-ER's proprietary methodology improves care quality and helps alleviate the financial burden that avoidable admissions, especially 30-day readmissions, exact on the healthcare system. Based on over a decade of research and development, Smart-ER optimizes callback workflow and dramatically improves care transitions.

Smart-ER President, Dr. Tom Scaletta, explained "Smart-ER revolutionizes patient recontact. Our system includes well being assessments, automatic notifications, and a smart phone application for directors to monitor any open issues. As CMS and other health insurance providers link satisfaction to value-based purchasing programs, hospitals and providers have safety, loyalty and financial incentives to utilize Smart-ER in order to rapidly improve outcomes, build reputation, and decrease costs."

Smart-ER helps swiftly address any patient concerns, a practice crucial to achieving outstanding satisfaction ratings. Proactive engagement heightens the patient experience and readies health care systems for value-based purchasing. With statistically valid performance metrics, staff members are held accountable for their patient interactions.

Next-day assessments address patient well being, medication compliance, and adherence to follow-up plans. Recording stability in the patient's post-visit condition and addressing any setbacks helps improve outcomes and reduces claims. Smart-ER alerts department leaders of serious concerns, allowing for expedited risk mitigation.

A short video explaining how Smart-ER works can be accessed at

Contacting patients right after a hospital encounter, smoothes transitions of care. Smart-ER optimizes the work flow of a nurse in performing post-discharge phone calls and such health coaching is proven to prevent readmissions. In summary, Smart-ER improves provider-patient communication, improves patient satisfaction and outcomes, and has a significant positive impact on the financial bottom line.

About Smart-ER
Smart-ER stands for Smart communication with an Effective Response. The company was launched in 2013 to help hospitals improve patient communications across all service lines. Patient-provider communication is a key factor in achieving high levels of satisfaction and mitigating risk. Smart-ER is currently offering a commitment-free trial that is easy to implement and affordable.

Smart-ER is a healthcare communications company that facilitates patient assessment immediately after a hospital discharge, emergency department visit or specialty procedure. For further information, please contact us at (855) 935-5243 or

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