/24-7PressRelease/ - July 27, 2005 - MIAMI - Kathy Swanson's frustrations with her computer escalated one recent evening when those infamous pop-up ads kept slowing her system down, and to add insult to injury, a virus had just invaded her computer. Her important work files were at risk. Every computer repair shop was closed. And she was reluctant to invite an after hours technician into her home.
So she called Miami-based TSS, (
www.tsscomputerhelp.com). Within minutes the repairs began over the Internet. Susan watched in amazement as the technician repaired the annoying pop-up problem. Her mouse moved as if the computer fixed itself and within an hour the technician eliminated the computer virus. Susan's credit card was charged $89.95 for pre-purchased 90 minute session. "The fee was worth every penny and I still have a 15-minute credit on my account that I can use at a later time," said Swanson.
"It was absolutely fascinating how the technician was able to get into my computer, move my mouse wherever he wanted, and resolve my problem while I sat there and watched from my home-office," said Swanson.
TSS doesn't rely solely on remote control access to assist its customers. When needed, the company dispatches technicians throughout the country.
Only a handful of tech companies throughout the world are capable of remotely repairing computers, without first having to send a tech to install or configure anything. "We are proud to say we are one of the first firms to fix computer problems over the Internet 24 / 7," said George Otte, president and founder of TSS. "We are ready to jump in no matter the time of day or night."
As a Microsoft Certified Systems Engineer, Otte says there are many computer users, whether consumers or small business owners, who suddenly find themselves desperately seeking computer assistance. They need their problem fixed immediately.
"It's a wonderful feeling knowing that we can come to the rescue by way of the Internet," added Otte. "Most people don't know this kind of computer service exists."
While ad ware / spy ware are the most common problems, TSS offers support for any computer issue as well as a monthly subscription maintenance plan to keep problems from starting in the first place.
Says Otte, "as long as the customer has an Internet connection, we can jump right in and fix the problem remotely, otherwise we immediately dispatch a technician. Either way help is on the way!"
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TSS. is the Miami-based leader in virtual and on-site computer support for home and small businesses throughout the country. The company provides various support packages on a pay-as-you go hourly rate, flat fee, and monthly subscription package options. For details, please visit the company's Web site at
www.tsscomputerhelp.com or call them at 1-800-574-8961.
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