NEW YORK, NY, February 03, 2012
/24-7PressRelease/ -- The bar has been raised: People expect small businesses to know what worked for them and what didn't; what they ordered last time, even if the salesperson is new or it's been awhile since they called; and whether they had a delivery issue.
Nonprofits have endless information required by multiple contracts and, perhaps, multiple contact points for clients. Shouldn't the youth program director know if the family just applied for food stamps?
But spreadsheets get so-o-o unwieldy!
In Ventureneer's free webinar, Put Your Customers, Clients on Cloud Nine with CRM, nonprofit executives and small business owners will learn how to use Customer Relations Management (CRM) software to consolidate all the information needed about clients and customers, as well as how to use the cloud to increase access to the information and lower costs.
"CRM in the cloud gives organizations amazing flexibility in coordinating and improving service to customers and clients. It's simple and inexpensive, says Geri Stengel, founder of Ventureneer.
Marketing directors, sales teams and program managers need:
-information about customers and clients preferences, buying cycles, services used, and other products or services they might need
-record of all the interactions -- email, phone calls, complaints -- everyone in the organization has had with the customer/client and the outcome of those contacts
-access to customer/client records to everyone who might have contact with them
-ability to exchange information about clients/customers and add to it as requirements for contracts change
Cloud-based Customer Relations Management (CRM) software for small businesses and nonprofits isn't as techie or expensive as it sounds. Check out how it really worked for a New York nonprofit.
The online seminar will be offered Tuesday, February 7, 2012, from 12n to 1pm ET. It will be presented by Jason Hutchins, President, Nonprofit Solutions Network. Hutchins specializes in providing customized IT services to small businesses and nonprofits. Hutchins he has real-life examples of costs and savings and a jargon-free presentation.
Customer Relations Management software allows small businesses and nonprofits to:
-keep track of details in the way tailored to their information needs
-find information quickly, without complicated searches
-make information easily accessible by everyone who needs it
-forecast staff and inventory needs
By putting that CRM data in the cloud, organizations clear our a lot of paper and free up space in their physical plant and on their own hard-drives. With cloud CRM, organizations:
-increase flexibility: add clients or information easily
-improve security: cloud services have far better security against intrusion by hackers or natural disasters than most small business or nonprofits can afford
-access from anywhere: sales or service staff, on the road or in the field, can update files and get the latest information
-reduce onsite IT costs
In this webinar, you'll learn how CRM works, why it isn't as difficult as it sounds, how to evaluate vendors, and what questions to ask them.
For more information or to register, go to http://ventureneer.com/webclass/put-your-customers-clients-cloud-nine-crm.
About Ventureneer:
Ventureneer connects values-driven small business owners, social entrepreneurs, and nonprofit leaders with the knowledge they need to make the world a better place and to thrive as businesses. At Ventureneer, entrepreneurial and nonprofit training and advice are practical, accessible, and affordable. Ventureneer blends traditional, formal instruction with informal, peer learning. You can learn new skills, collaborate with peers, develop solutions to your real-world problems, get one-on-one help from experts, and access the information you need to make better decisions for your organizations.
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