/24-7PressRelease/ - WYOMING, RI, May 25, 2008 - VIBCO Vibrators introduces a new Virtual Van Visit program to provide customers with improved installation and technical support assistance. The Virtual Van Visits are offered free of charge.
"We have a long tradition of helping our customers select and properly mount our vibrators," says Karl Wadensten, VIBCO President. "For years, we've had a fleet of sales and training vans travelling across the country. The VIBCO field team does a great job of getting out there and helping our customers. But the reality is that VIBCO products are sold all over the world, and we needed a better, faster way to personally help each and every one of our customers."
So VIBCO found a way to do just that. They came up with a way to get a first hand look at a customer's vibrator application and show them exactly how to install a new vibrator or how to improve upon an existing installation. VIBCO asks the customer to send a digital photo and a few key pieces of information - what material is being vibrated, how much it weighs, what type of power supply is available, etc.
"It's great to be able to help our customers get the information they need quickly," says Josh Sawtelle, the creator of VIBCO's Virtual Van Visit program. "Once we have a photo, we generally can get back to the customer within just a few hours. So far the feedback from customers has been overwhelmingly positive... they love the easy to read format and the fast turnaround!"
VIBCO Vibrators has long offered customers and end users 24-hour technical support assistance and will continue to do so. Offering no charge Virtual Van Visits is just one more way that VIBCO continues to set the standard for customer service excellence in the vibration industry. Other recent customer service enhancements include the extention of VIBCO's regular customer service hours now from 7:30am to 8:00pm, Eastern Time.
For more information on VIBCO's Virtual Van Visit program or any VIBCO product or service, contact:
Toll free in US: (800) 633-0032
Toll free in Canada: (800) 465-9709
Email: vibrators@vibco.com
Web: http://www.vibco.com
VIBCO, We're the Expert Vibrator Guys.
Founded in 1962, VIBCO Vibrators designs, manufacturers and markets a comprehensive range of heavy-duty electric, pneumatic and hydraulic vibrators for construction and industrial use. The company also designs, manufactures and markets a complete line of vibratory plate compactors and rollers. The company is headquartered in Wyoming, RI, USA. For more details and contact information, go to http://www.vibco.com.
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