Yorkston Oakmont Reveals Secret Behind their Customer Service Training

    HOUSTON, TX, January 07, 2015 /24-7PressRelease/ -- It's fair to say that 2014 has seen its fair share of poor customer service. A record number of consumers grew so frustrated by online customer service processes during Black Friday and Cyber Monday that they refused to continue with their purchases, with a far smaller percentage than expected actually completing their online orders. 2014 has also been littered with reports of bad in store service with a great number of consumers' complaining that long queuing times and clueless staff have marred their overall shopping experience and has even put them off certain brands altogether. With customer service having taken a bit of a battering this year, Yorkston Oakmont believes 2015 will see a greater number of businesses investing in their customer service processes. Good customer service not only helps a business to increase sales, it also spreads a positive reputation among consumers which helps to bring more people to the business. Great customer service also helps to develop brand loyalty through the development of strong consumer relationships. Loyal customers bring far more revenue to a business than single purchase customers therefore it's vital for businesses to ensure they are doing all they can to keep customers coming back.

About Yorkston Oakmont: http://www.yorkstonoakmont.com/about/

Yorkston Oakmont specializes in direct marketing, and helps many businesses across the US to connect with customers through honest face to face interactions and promotions. In order to gain the impressive results they are now known for the firm take a unique approach to customer service, using a method called the BUBL principle. The method in centered around the idea that each customer is surrounded by their own private bubble, and salespeople must find the most appropriate way to enter the bubble and communicate with each customer. The method can be broken down into the following four stages:

B -Begin Immediately
In a retail environment, a consumer usually expects service the moment they come into contact with a salesperson. However, it is up to the salesperson to assess whether they are looking to buy or whether they simply need a little guidance or support.

U - Uncode
Sales people must decode the pacing and what it is the consumer needs or wants.

B - Break the Schedule
If a customer has let a salesperson into their bubble, that salesperson must respect their needs and focus all their attention on them, no matter what their daily schedule says they should be doing.

L- Leave Room for More
The close of customer service is just as important as the opening, and should be given in a warm, friendly manner and leave open the opportunity for future engagement.

Yorkston Oakmont is an outsourced sales and marketing firm based in Houston, Texas. The firm work with clients to create and implement exciting and engaging marketing campaigns that accurately reflect their clients unique set of goals and values. To help their clients boost their consumer base, the firm meet with consumers directly and offer a fully personalised service, taking into account each consumer own set of needs. Over the last few months Yorkston Oakmont has been able to achieve excellent results for their clients due to their superior approach to customer service. The firm are confident for the coming year, and are excited to see a shift in the current state of customer service in the USA.

Yorkston Oakmont is an outsourced sales company that specializes in a unique form of direct marketing in order to deliver a high ROI to their clients.

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