Why a "satisfied customer" is bad news
for your brand, and your business2006-04-28
| According to Bob Harris, president of Attrition Busters, "A satisfied customer is eight times more likely to switch to a competitor than a delighted customer.
Summit for the Future 2006 on Risk2005-11-28
| The Club of Amsterdam presents its global "Summit for the Future on Risk" on May 3-5, 2006. This second Summit will bring together international Thought Leaders to discuss significant, global challenges and opportunities. The subject is risk and the role of risk in innovation and global growth.
Need Money-Saving Ideas? Ask Your Employees2005-03-07
| Eliminating cost is critical to all service role modeles. It is critical that employees be involved in ways tgo eliminate small savings each day if your organization is to succeed.