As the senior director and head of global service design since 2021, he has been responsible for enhancing customer service operations worldwide.
SUNNYVALE, CA, May 14, 2024 /24-7PressRelease/ -- Anindya Sundar Das, MBA, has been recognized for inclusion in Marquis Who's Who. As in all Marquis Who's Who biographical volumes, individuals profiled are selected on the basis of current reference value. Factors such as position, noteworthy accomplishments, visibility, and prominence in a field are all taken into account during the selection process.
With a career spanning over two decades, Mr. Das has established himself as a leading figure in the technology and operations sector, primarily through his contributions to Uber. As the senior director and head of global service design since 2021, he has been responsible for enhancing customer service operations worldwide. Mr. Das is responsible for managing the technology enablement of customer support services. He also collaborates with engineers and product managers to explore leveraging technology and enhancing customer experiences. Mr. Das's global position is notably based in the San Francisco Bay Area.
Mr. Das has extensive experience working for Uber in various regions, including India, Japan, the Middle East, Africa, and Europe. His tenure with the transportation company began in 2017 as the head of community operations for India SA, where he first introduced innovative automation and technology solutions that significantly improved efficiency and customer satisfaction. Mr. Das was promoted to the director of community operations for the Middle East and Africa in 2019 and subsequently for EMEA EATS from 2020 to 2021.
Before joining Uber, Mr. Das held several vital positions that contributed to his rich professional background. In 2016, he was the chief operating officer at CK Birla Healthcare, where he leveraged his expertise to improve operational efficiencies. Between 2014 and 2015, he served as the business head and senior vice president at Orient Electric, focusing on strategic growth initiatives. As the senior vice president of transformation, new businesses, and mergers and acquisitions at CK Birla Group from 2012 to 2014, Mr. Das also honed his corporate strategy and development skills. Earlier in his career, his consulting acumen was shaped as an associate principal at McKinsey & Company between 2004 and 2012, advising clients across various industries on strategic matters. He also found success as a software engineer with Interra and Delsoft between 2000 and 2002.
Mr. Das's education includes a Bachelor of Engineering in electronics and telecommunications from Jadavpur University in 2000 and a Master of Business Administration in strategy and finance from the Indian Institute of Management (IIM) Calcutta in 2004.
Mr. Das's contributions extend beyond his professional endeavors into thought leadership within the industry. Notably, he contributed to "Embracing the New Breeze" via India Today in 2015, sharing his insights on technological advancements and their impact on business operations.
During his studies, Mr. Das was recognized with several awards. He received a Gold Medal from Jadavpur University in 2000, a Silver Medal and Roll from IIM Calcutta in 2004, and several scholarships that underscore his commitment to excellence.
Mr. Das's career is marked by continuous innovation, leadership excellence, and a profound commitment to leveraging technology for societal benefit. His transition from engineering to consulting and eventually to operational leadership roles demonstrates his versatility and expertise. Passionate about leveraging technology for social good, particularly in health care, Mr. Das is eager to explore the use of machine learning and artificial intelligence to improve health care technology in the future.
About Marquis Who's Who®:
Since 1899, when A. N. Marquis printed the First Edition of Who's Who in America®, Marquis Who's Who® has chronicled the lives of the most accomplished individuals and innovators from every significant field of endeavor, including politics, business, medicine, law, education, art, religion and entertainment. Marquis celebrates its 125th anniversary in 2023, and Who's Who in America® remains an essential biographical source for thousands of researchers, journalists, librarians and executive search firms around the world. Marquis® publications may be visited at the official Marquis Who's Who® website at www.marquiswhoswho.com.
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