NORTH BEND, WA, November 21, 2025 /24-7PressRelease/ -- Charles Samuelson has been selected for inclusion in Marquis Who's Who. As in all Marquis Who's Who biographical volumes, individuals profiled are selected on the basis of current reference value. Factors such as position, noteworthy accomplishments, visibility, and prominence in a field are all taken into account during the selection process.

Mr. Samuelson has established a distinguished career of over 30 years in customer success and support operations management, marked by a series of progressive leadership roles and a commitment to operational excellence. Since 2024, he has served as a Senior Manager for Customer Engagement and Success at Microsoft, overseeing initiatives that drive customer satisfaction and operational improvements. In this capacity, Mr. Samuelson has demonstrated expertise in training, is assisting with artificial intelligence (AI) integration for global support organizations and the development of innovative strategies to enhance customer experiences.

From 2020 to 2024, Mr. Samuelson held the position of Global Crisis Incident and Business Manager at Microsoft. During this period, he managed high-stakes incidents worldwide, ensuring business continuity and effective communication across teams. Initially acquired by Microsoft in 2012, Mr. Samuelson was a Senior Service Delivery Manager between 2012 and 2019.

Mr. Samuelson's earlier experience included his role as a Corporate Contact Center Manager at Northern Tool + Equipment from 2011 to 2012, as an Advertising Sales and Contact Center Manager at The Seattle Times between 2007 and 2011, and as an Executive Director of Contact Center Operations at CustomerLink (now CLEAResult) from 2003 to 2007. Mr. Samuelson's professional journey began in 1997 with Telespectrum Worldwide as a Regional Contact Center Manager. In this foundational role, Mr. Samuelson developed his skills in team leadership and operational management, setting the stage for his future accomplishments.

Mr. Samuelson's academic background includes a 1990 bachelor's degree in politics and a 2006 bachelor's degree in business management. These educational achievements provided him with a strong foundation in analytical thinking and organizational leadership that have been integral to his professional success. Mr. Samuelson has also pursued extensive professional development through certifications, including Microsoft certified in Azure AI, Customer Service Trainer, as a certified Contact Center Director from the Customer Service Professionals Network (2012), change management certification from Bell Leadership Institute, and, among others, Lean Six Sigma green belt certification.

Beyond his professional responsibilities, Mr. Samuelson is actively involved in civic organizations, such as Team Survivor Northwest and Relay for Life, as a volunteer. His engagement with these groups reflects a dedication to community service. Additionally, he maintains an association with the American Cancer Society, further demonstrating his commitment to causes that benefit society.

Throughout his career, Mr. Samuelson has been most proud of mentoring individuals who have advanced into senior leadership roles within major corporations. He considers the development of new managers, some of whom have become vice presidents and directors at Fortune 500 companies, to be a defining achievement. The long-term impact of his guidance is reflected in the professional growth of those he has mentored.

Mr. Samuelson's contributions have been recognized through several awards, including a Leadership Award from Telespectrum Worldwide in 2002, a Sales Management Award from The Seattle Times in 2010, and several accolades from Microsoft, including a Connecting the Company Award in 2013, an Impact to Colleagues Award in 2016, and a Team Collaboration Award in 2024. He attributes his achievements to the guidance of supportive managers throughout his career, as well as his adaptability and forward-thinking mindset.

Looking ahead, Mr. Samuelson aims to advance customer support by fully leveraging AI to improve efficiency and satisfaction across global operations. He is dedicated to driving the adoption of new technologies that benefit both staff and customers.

About Marquis Who's Who®:
Since 1899, when A. N. Marquis printed the First Edition of Who's Who in America®, Marquis Who's Who® has chronicled the lives of the most accomplished individuals and innovators from every significant field of endeavor, including politics, business, medicine, law, education, art, religion and entertainment. Who's Who in America® remains an essential biographical source for thousands of researchers, journalists, librarians and executive search firms around the world. The suite of Marquis® publications can be viewed at the official Marquis Who's Who® website, www.marquiswhoswho.com.

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