Marquis Who's Who Honors Raymond Norris III for Expertise in Customer Engagement
Press Release December 18, 2025
Raymond Norris III is a dedicated professional with a career spanning more than 20 years in the customer service and support industry
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During his military service, he demonstrated exceptional dedication and was recognized as Airman of the Quarter, an achievement he regards as one of his most significant career milestones.

CHESAPEAKE, VA, December 18, 2025 /24-7PressRelease/ -- Raymond Norris III has been selected for inclusion in Marquis Who's Who. As in all Marquis Who's Who biographical volumes, individuals profiled are selected on the basis of current reference value. Factors such as position, noteworthy accomplishments, visibility, and prominence in a field are all taken into account during the selection process.

Mr. Norris has established a diverse and accomplished professional history, most recently serving as customer success supervisor at The Healthy Back Institute from 2022 to 2025. In this capacity, he oversaw client relations and ensured the delivery of high-quality service, drawing on his extensive background in management and customer engagement. His leadership was marked by a commitment to fostering positive team dynamics and maintaining successful departmental operations.

Prior to this role, Mr. Norris worked as a service technician at Valvoline in 2022, where he applied technical expertise to vehicle maintenance and customer service. That same year, he also served as a service technician with One Hour Heating & Air Conditioning, further expanding his hands-on experience in technical support and client interaction.

From 2001 to 2022, Mr. Norris held the position of contact center manager at Canon Information Technology Services Inc. Over more than two decades, he managed large teams, implemented process improvements and cultivated a culture of excellence within the organization. He is particularly proud that his departure from each department he managed was met with reluctance from colleagues, some of whom sent him cards as tokens of appreciation. Maintaining ongoing relationships with former coworkers stands as a testament to his effective leadership and the positive impact he had on those around him.

Mr. Norris began his professional journey as a security specialist in the United States Air Force from 1994 to 1998. During his military service, he demonstrated exceptional dedication and was recognized as Airman of the Quarter, an achievement he regards as one of his most significant career milestones.

His academic foundation includes a Bachelor of Science in Computer Information Systems from St. Leo University, earned in 2001. This educational background provided him with critical analytical and technical skills that have supported his success across various roles. Mr. Norris attributes his achievements to consistent reliability and dependability, qualities that have defined both his academic pursuits and professional endeavors.

Beyond his career, Mr. Norris is actively involved in civic and charitable activities. He serves as a security team member and worship guitar player at Faith Community Church, where he also participates in charity work. Additionally, he contributes to Operation Christmas Child, reflecting his commitment to supporting community initiatives.

Outside of work, Mr. Norris values family life and enjoys spending time with his son. His personal interests include playing different musical instruments, woodworking, working out and cooking. Looking ahead, he intends to pursue opportunities within the Chesapeake School System, leveraging his qualifications to contribute positively to children's lives.

About Marquis Who's Who®:
Since 1899, when A. N. Marquis printed the First Edition of Who's Who in America®, Marquis Who's Who® has chronicled the lives of the most accomplished individuals and innovators from every significant field of endeavor, including politics, business, medicine, law, education, art, religion and entertainment. Who's Who in America® remains an essential biographical source for thousands of researchers, journalists, librarians and executive search firms around the world. The suite of Marquis® publications can be viewed at the official Marquis Who's Who® website, www.marquiswhoswho.com.

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