ORLANDO, FL, January 08, 2026 /24-7PressRelease/ -- Shaine Hobdy has been selected for inclusion in Marquis Who's Who. As in all Marquis Who's Who biographical volumes, individuals profiled are selected on the basis of current reference value. Factors such as position, noteworthy accomplishments, visibility, and prominence in a field are all taken into account during the selection process.

Defined by his commitment to service, leadership and empowering others, Mr. Hobdy has led an equally diverse and distinguished career of more than four decades. In 2025, he became an experience owner at Assurant, a Fortune 500 global business services company where he manages programs with a focus on optimizing the customer journey. Collaborating with program designers and analyzing data to identify barriers to positive experiences, he is dedicated to understanding the root causes of customer dissatisfaction and guiding both clients and teams toward optimal resolutions.

Also in 2025, Mr. Hobdy began his journey as a self-published author, channeling his many years of leadership experience into multiple books designed to inspire and empower readers of all ages. Reflecting his desire to leave a legacy that encourages others to share their stories and realize their potential for impact, he has released three books covering topics such as teen leadership, flexing personalities, and successful empowered team-building strategies. Recognized for his impact as an author, he has received double honors from The BookFest Book Awards, triple Literary Global Book Awards, as well as triple International Impact Book Awards.

Since 2016, Mr. Hobdy has served as a remote online notary with TheConcierge.net, providing essential services in a digital environment. From 2023 to 2025, he was the manager of customer service and rebate processing at Resource Innovations, where he led teams through significant transitions.

From 2007 to 2022, Mr. Hobdy served an award-winning tenure at Asurion that included several leadership positions: premier support services operations manager, contact center operations manager, and senior client service manager. A notable achievement during this period was his responsibility for transitioning to a new fortune 100 client program while motivating and training 250 employees, 14 supervisors, and four managers in just four weeks—two weeks ahead of schedule—leading the team to earn top honors in the company's call center operations the same year. Throughout these roles, he developed advanced strategies for team building, communication and positive work environments and was recognized as Platinum Operations Manager of the Year in 2018 at Asurion.

Earlier in his career, Mr. Hobdy was the manager of hospitality operations for an international mystery shopping company from 2006 to 2007 and excelled while leading teams as a client relations manager for Mercedes-Benz, Audi and Porsche at Mercedes-Benz of Tysons Corner from 2005 to 2006. Each of these positions enhanced his experience in account management, program maintenance and maintaining key client relationships.

Also lending his knowledge of training programs and administrative functions to the aviation industry, Mr. Hobdy served as an inflight training manager at JetBlue University from 2002 to 2004 and was an inflight training supervisor and part of the team responsible for the airline's inflight readiness certification of USA3000 Airlines from 2001 to 2002.

Mr. Hobdy's foundation in the hospitality sector was built through positions such as director of guest services and chef concierge at four-star hotels such as Park Hyatt Washington from 1995 to 1998 and The Ritz-Carlton Hotel Company LLC from 1992 to 1995 as a member of Les Clefs d'Or USA and Vice-President of the Washington Area Concierge Association. He began his aviation career as a flight attendant and initial inflight instructor with United Airlines in the mid-1980s — a lifelong dream that shaped his approach to customer care.

Additional early roles include the opening team and assistant concierge manager at Wyndham Hotel - Sea World from 1984 to 1986, cast member in the entertainment division at Walt Disney World Company from 1982 to 1984 and crew trainer at McDonald's Corporation from 1980 to 1982.

Throughout his journey, Mr. Hobdy has demonstrated his ability to help people feel heard and valued, foster effective communication and engage in continuous leadership development. He is recognized for adapting his leadership style over time — emphasizing connection over hierarchy — and for teaching others how meaningful conversations can reduce conflict and foster growth. In addition to his primary roles, he is an active member of the International Book Publishing Association and the National Customer Service Association as a guest speaker in their Web-Ed series.

Dedicated to the ideals of lifelong learning, Mr. Hobdy earned a graduate certificate in human resource essentials from Cornell University in 2023. To augment his qualifications, he is a life-certified customer service professional (CSSP) by the National Customer Service Association and holds numerous certificates from Disney Institute related to quality service, peak performance, collaboration, power of recognition, and effective hiring and interviewing. Furthermore, he has completed courses on Society for Human Resource Management certification as well as reducing team burnout and effective management through Cornell University and LinkedIn.

Reflecting on his storied journey thus far, Mr. Hobdy attributes his success primarily to his faith, which he considers central to his purpose-driven approach. He believes each day presents an opportunity to make a positive impact — a philosophy reflected in both his work ethic and interpersonal relationships. His positive energy, openness and inclusive attitude have made him a sought-after mentor who encourages self-discovery among his colleagues. As a speaker for the National Customer Service Association, he shares insights on leadership, communication skills and empowerment to further extend his impact beyond his written works.

Mr. Hobdy's entry into authorship began after he developed a leadership program for a high-profile call center position in Orlando, Florida over the course of five weeks. Although he initially set it aside after the company did not secure a government contract, it was later published — earning double International Impact Book Awards in Leadership — and has since been followed by additional multi award-winning works aimed at inspiring teenagers and young adults.

Also known for his civic and community service contributions, Mr. Hobdy actively volunteers with Central Florida food banks, supports various organizations that aid the homeless population and donates or sponsors financially across multiple causes.

Mr. Hobdy originally grew up in Central Florida but ended up in Hawaii, where he graduated from high school before embarking on his lifelong journey rooted in hospitality, service excellence and personal growth. As both a passionate Disney fan and former castmember at the famous theme park, he continues to organize reunions for his fellow cast members during park anniversaries.

With a career that now counts more than 40 years' worth of accomplishments, Mr. Hobdy aims to continue making meaningful contributions by leading seminars, meeting new people, participating in book events, sharing messages about servant leadership and helping others recognize their own potential as leaders. He seeks opportunities for keynote speaking engagements, particularly within schools where he hopes his books will inspire students toward self-discovery, confidence and positive change.

Mr. Hobdy's enduring legacy is one of service, inspiration, inclusivity and a steadfast belief that everyone can make a difference when given the chance to lead with empathy, integrity and purpose.

About Marquis Who's Who®:
Since 1899, when A. N. Marquis printed the First Edition of Who's Who in America®, Marquis Who's Who® has chronicled the lives of the most accomplished individuals and innovators from every significant field of endeavor, including politics, business, medicine, law, education, art, religion and entertainment. Who's Who in America® remains an essential biographical source for thousands of researchers, journalists, librarians and executive search firms around the world. The suite of Marquis® publications can be viewed at the official Marquis Who's Who® website, www.marquiswhoswho.com.

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