SEMINOLE, FL, March 06, 2026 /24-7PressRelease/ -- Lumena Litts has been included in Marquis Who's Who. As in all Marquis Who's Who biographical volumes, individuals profiled are selected on the basis of current reference value. Factors such as position, noteworthy accomplishments, visibility, and prominence in a field are all taken into account during the selection process.

The Unexpected Interview

In 1976, Lumena Litts walked into an unexpected job interview with no prior knowledge of the automotive industry. What began as a teenage position as a file clerk and cashier would ultimately shape a career spanning five decades — one defined not by circumstance, but by tenacity, discipline and an unwavering commitment to mastery.

Entering a field, she knew little about, Ms. Litts developed a determination to understand every aspect of dealership operations. She immersed herself in manufacturer manuals, learned directly from technicians, volunteered for new initiatives and steadily advanced through warranty administration, service advising and management roles. Through persistence and hands-on experience, she rose to service manager by the late 1980s, earning the respect of peers, dealers and manufacturers in what was then a predominantly male-dominated industry.

What she has built over the course of her career is something many aspire to, but few achieve. Her success was neither inherited nor accelerated by shortcuts; it was earned through disciplined study, long hours and a steadfast belief that credibility is built on measurable results.

From 1992 to 2014, Ms. Litts served as Fixed Operations Director at Vero Beach Chrysler, Jeep and Dodge, where she managed all aspects of parts and service performance. Her leadership was marked by operational growth, accountability and a collaborative culture grounded in customer service and performance excellence. She strengthened departments by focusing on documentation accuracy, warranty compliance and continuous improvement through manufacturer training programs and performance groups.

In 2015, she independently launched QB Business Solutions, serving as president and owner. The firm operates as a three-part organization dedicated exclusively to Fixed Operations performance improvement.

First, QB specializes in Warranty Rate Reimbursement. By carefully following state statutes and each manufacturer's warranty policy manual, the company prepares and presents detailed business cases to manufacturers on behalf of dealers. The objective is to align warranty labor and parts reimbursement rates as closely as possible with the true retail rates being charged in the marketplace.

Second, QB submits warranty claims on behalf of dealerships that outsource this function, ensuring claims are compliant, audit-ready and optimized for accuracy and reimbursement integrity.

Third, QB offers advanced analytics for automotive dealers. Through a user-friendly, point-and-click platform, dealerships can monitor their Fixed Operations performance in real time. The system identifies key performance drivers, highlights which departments and personnel are producing measurable results, and brings forward opportunities for growth that might otherwise remain unseen.

Central to the firm's philosophy is trust. Ms. Litts has built her reputation on delivering results before payment, reinforcing her long-standing belief that accountability and performance must precede compensation.

Her professional standing is reflected in membership with the Florida Automobile Dealers Association and recognition through several industry honors, including the FCA Excellence Award and the 20 Group NCM Dealer Fixed Operations Award. She holds FCA Diamond certification and ATCON certification (Applied Transportation Concepts). Additionally, she was selected as a keynote student speaker for a major Chrysler organization representing 12 regions, presenting to thousands on Express Lane initiatives she successfully piloted and implemented.

Ms. Litts attributes her sustained success to perseverance and a commitment to remaining a lifelong student of her field. She believes setbacks refine strategy, strengthen resilience and create opportunities for continued growth.

Outside of her professional pursuits, she enjoys gardening, boating, fishing, cooking, traveling and spending time with family. Looking ahead, she remains focused on strengthening QB Business Solutions as a premier resource in Fixed Operations while continuing to mentor, educate and advocate for operational excellence throughout the industry.

Nearly five decades after that unexpected interview, the lesson remains unchanged: opportunity may arrive unannounced, but lasting success is built through preparation, persistence and the courage to keep learning long after the title is earned.

About Marquis Who's Who®:
Since 1899, when A. N. Marquis printed the First Edition of Who's Who in America®, Marquis Who's Who® has chronicled the lives of the most accomplished individuals and innovators from every significant field of endeavor, including politics, business, medicine, law, education, art, religion and entertainment. Who's Who in America® remains an essential biographical source for thousands of researchers, journalists, librarians and executive search firms around the world. The suite of Marquis® publications can be viewed at the official Marquis Who's Who® website, www.marquiswhoswho.com.

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