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LIGHTHOUSE POINT, FL, June 27, 2017 /24-7PressRelease/ -- J.R. Dunn Jewelers received the Fraud Fighter Best International Expansion award at the 2016 Kount Customer Summit on May 23, 2016 at the Loews Royal Pacific Resort in Orlando, FL.
J.R. Dunn has used the Kount anti-fraud program and its partner services to turn challenges into successes for more than two years, and has been able to increase sales and improve customer service, while reducing chargeback and rejection rates internationally.
The results achieved by JR Dunn from their partnership with Kount are impressive. The jeweler has been able to bridge the gap between delivering better service to customers and preventing fraud, whether orders are assisted by a J.R. Dunn Internet sales professional over the phone, or self-directed. J.R. Dunn can now easily detect fraud indicators, including if a customer is using multiple credit cards or email addresses, or making multiple transactions.
"Kount has helped us establish extensive in-the-moment layered fraud detection, providing rules to flag orders for review," said J.R. Dunn eCommerce Director Kara Mangiere, who accepted the award on behalf of the jeweler. "Prior to using Kount, orders flagged for fraud review would take one to two days to approve or decline. The positive impact of Kount on our business is indisputable."
Kount helps online businesses boost sales by reducing fraud and allowing them to accept more orders. The company's intuitive business intelligence tools help merchants increase revenue and are easy to implement and use. Kount's proprietary technology provides maximum protection for some of the world's best-known brands.
The family-owned-and-operated J.R. Dunn Jewelers has been in business for 47 years. Two generations work side by side to bring the best in selection and customer service to South Florida. The 8,000-square-foot showroom at 4210 North Federal Highway in Lighthouse Point serves clients in Miami, Ft. Lauderdale, Deerfield Beach, Boca Raton, Delray Beach, Boynton Beach and West Palm Beach.
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