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Since implementing Promys we can quote more competitively, mange projects and managed service contracts more profitably and turn around customer support issues more quickly.
TORONTO, ON, May 09, 2018 /24-7PressRelease/ -- Promys, one of the best reviewed PSA business software solutions for technology solution providers, announced that it has been awarded a contract by RYCOM, a rapidly growing Smart Technology solutions provider for public and private sector real estate properties and portfolios. The RYCOM team develops, delivers and supports the innovative strategy and the integrated layers of technology required to create Smart Buildings today that meet the demands of the future.
From the strategic planning, integration and deployment of Smart Technology within a property, to protection solutions for physical and cybersecurity risks to specialized data directed fault detection, RYCOM Smart solutions deliver the precision, protection and performance properties need to adapt, transform and evolve with new technology. RYCOM provides its suite of integrated Smart solutions to many of Canada's real-estate leaders and has more than 400 SMART properties under management. The Promys PSA business software was selected to help RYCOM consolidate CRM, Quoting, Help Desk Ticketing, Managed Service Contracts, Project Management, Job Costing and Customer portal into one enterprise PSA business software solution.
"RYCOM develops innovative and integrated technology solutions using best-in-class operational support models. For the past 20 years, RYCOM has served a diverse range of sectors and verticals, including financial, real estate (all categories and classes), government, media and retail. Our clients have come to recognize RYCOM as a trusted partner and advisor to the technology and data usage decisions that drive their business," said Pat Mancuso, CFO RYCOM Corporation.
"Before Promys PSA we had Salesforce.com for CRM & quoting, Remedy for Help Desk and PM's used MS Project or Excel spreadsheets. The disconnects between those software products meant we were constantly re-keying data and having to pull data from multiple systems to create management reports, which always seemed out of date. It was difficult to get good visibility into Job Costing, Managed Service Contract profitability or cycle lessons learned from one department to another. Promys brought all of those modules and data together in one system, which has made our employees much more efficient and effective. Promys PSA has given our management team great visibility into line of business profitability and profitability leaks. Since implementing Promys we can quote more competitively, mange projects and managed service contracts more profitably and turn around customer support issues more quickly."
John Breakey, founder and former CEO of Unis Lumin, a Cisco gold Partner and current CEO of Promys adds, "We re-wrote Promys PSA from scratch over the last 2.5 years because knew putting "lipstick on the pig" wasn't going to allow us to take our customers to the next level. As part of that process we also re-imagined our implementation and training methodology to ensure that Promys customers transition to the new version quickly and easily, so that they can focus their attention on growing their business, not on implementing their PSA software."
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Promys is consistently reviewed as one of the best PSA business software solutions for technology solution providers and MSP's. PROMYS was originally developed for a Cisco Gold/Master partner in 1998 to address the fundamental problem that IT solution providers face – how to tie professional services together with complex equipment solution delivery and managed services and post sales support.
Since then Promys has quickly added technology solution providers and systems integrators in IT, managed services, Audio Visual and Physical Security, including two of the largest and most recognized technology solution providers in the world.
For further information on Promys, please visit www.promys.com or call 1-866-728-2345.
About RYCOM Corporation
RYCOM develops innovative, integrated Smart technology solutions that are tailored to increase the value of, and enable business success for, its clients. Founded in 1997, RYCOM is proud to be a trusted advisor to and long-term partner of leading organizations across North America in diverse sectors – real-estate (all categories and classes), government, media and retail, to name a few. By staying at the forefront of technology solutions, utilizing best-in class support models, focusing on precision, protection and performance, and delivering quality services with the highest level of care and support, RYCOM simplifies technology for clients so they can focus on their core business while achieving operational and measurable results.
For more information on RYCOM Corporation, please visit www.rycom.com, or call 905-264-4800.
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