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The benefits are clear: better scheduling acuity and more efficient resource allocation...
MONTREAL, QC, December 01, 2016 /24-7PressRelease/ -- nGUVU, a leading innovator in gamification and machine learning software solutions for contact centers, has announced a collaboration with IVADO to apply the latest in academic research to their flagship solution, nGAGEMENT.
"We are extremely pleased to be partnering with IVADO, the world's leading data science and research organization," said Pierre Donaldson, CEO at nGUVU. "The collaboration between nGUVU and IVADO will provide our clients with advanced forecasting and predictive analytics to enable improved workforce performance management and a drastic reduction in employee attrition, the most pervasive and costly challenge in contact centers worldwide."
"With our nGAGEMENT solution, each contact center agent is provided with an immersive and challenging environment, tailored to their individual behavioral patterns and performance. For contact center managers, our current reporting and analytics capabilities will be expanded to include predictive trends, such as an agent's level of engagement at work and their likelihood to quit or even be absent during critical periods. The benefits are clear: better scheduling acuity and more efficient resource allocation," added Pierre.
nGUVU already offers performance management capabilities based on machine learning models, and with the addition of the R&D contributions by data scientists from IVADO, nGAGEMENT will benefit from the latest developments in areas such as statistical models, quantitative risk analysis, predictive analysis and deep learning.
"While game mechanics are a vital aspect of our solution at the user interaction level, and we continue to innovate based on market requirements and user requests, our significant differentiators are based on our machine learning models and focus on data analysis specifically related to our industry," added Jacou Sarrazin, Chief Technology Officer at nGUVU.
"nGUVU and IVADO are building on a synergistic partnership by strengthening our research to advance the benefits of machine learning within the business community. We are excited to embark on this path with nGUVU, an innovator in performance management and employee engagement for the contact center industry," said Valerie Becaert, Executive Director at IVADO.
nGUVU is a cloud-based software provider of gamified solutions that use machine learning and data analytics to create sustained agent engagement in contact centers. We bring over 30 years of experience in contact center operations and technology to our customers. Our extensive knowledge of the industry drives our commitment to revolutionizing contact centers by putting the agent at the center of success. Learn more - nGUVU website.
nGAGEMENT uses game mechanics, social media and interactive features, machine learning, and behavioral analytics to drive performance at the agent level. Our software motivates agents to achieve their objectives by immersing them in a fun game-like environment. The result is higher agent engagement, productivity, employee and customer satisfaction, as well as improved contact center agent recruitment, lower turnover, and a sense of community and collaboration among agents. Learn more - Product Tour.
The Institute for Data Valorisation (IVADO), founded by Universite de Montreal, HEC Montreal and Polytechnique Montreal, brings together industry professionals and academic researchers to develop cutting-edge expertise in data science, operational research and artificial intelligence. With over 900 affiliated scientists (researchers, post-docs, PhD candidates, research associates and students), IVADO is an advanced multidisciplinary knowledge centre in key sectors including statistics, business intelligence, deep learning, applied mathematics, data-mining and cybersecurity. The purpose of IVADO is to bridge scientific expertise and business needs of organizations, from international corporations to mid-sized businesses and innovative start-ups, from community organizations to larger public service providers, to create value within Montreal's vibrant big data ecosystem. In essence, IVADO continuously fosters opportunities for knowledge exchange and collaboration between specialists, partners, seasoned researchers and the brightest students while expanding Montreal's core network of top talent in data valorisation. Learn more - IVADO website.
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