- Products & Services
- Knowledge Base
LEAWOOD, KS, May 14, 2011 /24-7PressRelease/ -- Customers of Service USA, one of the leading providers of field consumer and business electronics warranty services in the United States and Canada, now have an easier way to get answers to many common questions online - the Service USA Customer Answer Center.
"Our new Service USA Customer Answer Center enables our customers to instantly get answers to the most common questions about our products and services," said Will McCusker, J.D., President of Service USA Inc. "We've incorporated years of feedback and questions from our customers into the new center to better address customer needs and increase productivity."
To aid customer productivity, the Service USA Customer Answer Center enables single sign-on access to the Service USA Knowledgebase, Support Forums, Product Management Portal, Partner Portal, and the Service USA Support Helpdesk.
"Many common questions that arise about our products and services will be covered in the knowledgebase," McCusker said. "Plus users and other experts can help other users by using the very convenient support forums."
The Service USA Customer Answer Center also offers customers a handy subscription feature. Information on hotfixes, new releases, and known issues can be sent to customers when it is made available using regular emails or conveniently updated RSS feeds.
"We are making information easy to access on demand for our very valued customers and partners," McCusker said. "Plus any other information needed can be requested by simply submitting a product support request online."
For more information about the Service USA Customer Answer Center, or the company's complete suite of warranty services available to businesses and consumers across the United States and Canada, please check out the Service USA website at www.goserviceusa.com
Founded in July 2004, and incorporated in 2008, Service USA Inc. is a provider of field warranty service, outsourced CRM, customer contact programs and call center services, including inbound and outbound voice, email and live agent chat services.
The firm also provides national and international service solutions for the consumer electronics industry, resellers, dealers, retailers, third party administrators, insurance companies, brokers, service providers, internet service providers and field service program managers for businesses that support a high number of service events within their organization.
For more information about Service USA, call 800-480-1781 or visit www.goserviceusa.com.
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