- Products & Services
- Knowledge Base
NEW YORK, NY, November 03, 2017 /24-7PressRelease/ -- New York City, New York. Sundown AI announces their integration of Chloe, an Artificial Intelligence automation layer, with LivePerson, a leading provider of cloud-based mobile and online business messaging solutions. This integration will allow companies to communicate with their visitors in an efficient and modern way.
Chloe, is an AI layer that provides automated self service or can be used to assist agents via suggested replies. Chloe is built on machine learning, NLP and graph algorithms to implicitly learn rules and states from unstructured historical data. She analyzes and understands sentiment and intent from users, provides contextual and personalized responses, and even triggers actions on the customer's behalf. This functionality is now available via LivePerson.
Here are some of the benefits of using Sundown AI's solutions:
As a Self Service AI, Chloe is able to simulate agents to answer customer requests. This solution improves customer relationships by providing service in real time via automated chat.
Work Assignment AI, allows her to route customers to the best agents based on historical data, customer profiles, and agent attributes. This solution improves the customer experience by choosing the agent that would best answer a specific customer's request across different channels.
Through Agent Training AI, Chloe is able to model customer behaviors and use these interactions to train the agents. Once the conversation is completed, Chloe is able to identify agents deficiencies and provide feedback to improve their performance.
"We are honored to work with LivePerson, the world's #1 messaging and bots platform, to add our self service AI that provides exceptional customer service and helps companies grow" said Fabio Cardenas, CEO of Sundown AI.
About Sundown AI
Sundown AI builds AI Automation Applications that are powered by NLP, graph algorithms and machine learning. Chloe, an AI automation layer, provides companies with business solutions that allow them to simulate agents to answer customer requests, route customers to the best agents and model their behaviors to improve agent training. Learn more at http://www.sundown.ai.
# # #