- Products & Services
- Knowledge Base
MONTREAL, QC, July 15, 2016 /24-7PressRelease/ -- nGUVU, a leading innovator in gamification and machine learning software solutions for contact centers, has announced the addition of a new data scientist to their Montreal-based development team.
With a background that includes advanced skills in mathematical and statistical modeling, data science, machine learning, and scientific computing, as well as physics and genetics, nGUVU's new data scientist joins at a crucial time, adding to resources currently focused on the advancement of their flagship solution, nGAGEMENT.
Machine learning plays a vital role in solving the challenges specific to the contact center industry, namely, optimizing agent performance, increasing operational efficiency, and ensuring both employee engagement and customer satisfaction.
According to recent labor statistics, employee turnover is at an all-time high in today's typical contact center, and the implications across the industry are significant. In fact, studies have shown that a typical U.S. based 500-person contact center loses approximately $1.2 million every year from employee attrition.
"Our nGAGEMENT solution directly addresses the burning issue of employee engagement and attrition, and creates a work environment for contact center agents that is enjoyable and immersive while increasing productivity," says Pascal Leclerc, Vice-President of Product Strategy at nGUVU and an industry expert with over 15 years of contact center operations experience.
"With this additional data scientist resource, nGUVU is poised to solve even the deepest, most nebulous challenges to contact center operational efficiency by leveraging existing data and applying it to top-line performance metrics like employee engagement and customer satisfaction, all while providing for the ongoing improvement of agent knowledge and skills," adds Jacou Sarrazin, Chief Technology Officer at nGUVU.
nGUVU is a cloud-based software provider of gamified solutions that use machine learning and behavioral analytics to create sustained agent engagement in contact centers. We bring over 30 years of experience in contact center operations and technology to our customers. Our extensive knowledge of the industry drives our commitment to revolutionizing contact centers by putting the agent at the center of success.
Learn more: nGUVU website
nGAGEMENT uses game mechanics, social media and interactive features, machine learning, and behavioral analytics to drive performance at the agent level. Our software motivates agents to achieve their objectives by immersing them in a fun game-like environment. The result is higher agent engagement, productivity, employee and customer satisfaction, as well as improved contact center agent recruitment, lower turnover, and a sense of community and collaboration among agents.
Learn more: nGAGEMENT Benefits and Features
# # #